Bilingual Customer Support Specialist, Energy

Are you passionate about renewable energy and customer service? Do you have excellent communication skills and the ability to speak multiple languages fluently? If so, we have the perfect opportunity for you! Tesla is seeking a Bilingual Customer Support Specialist to join our dynamic team in the energy division. As a company at the forefront of sustainable energy, we are looking for someone who is dedicated to our mission and can provide exceptional support to our diverse customer base. If you are a problem-solver, have a positive attitude, and are fluent in English and another language, we encourage you to apply for this exciting role.

1. Provide exceptional customer service to a diverse customer base in a timely and professional manner.
2. Serve as a brand ambassador for Tesla, showcasing our commitment to sustainable energy and our mission.
3. Utilize excellent communication skills to assist customers with inquiries, issues, and concerns related to renewable energy products and services.
4. Speak multiple languages fluently to effectively communicate with customers from diverse backgrounds and cultures.
5. Demonstrate a deep understanding of renewable energy products and services to accurately address customer needs and concerns.
6. Troubleshoot and resolve customer issues promptly, ensuring a positive customer experience.
7. Collaborate with team members to identify and implement process improvements to enhance customer support.
8. Maintain accurate records of customer interactions and provide regular updates to management.
9. Stay up-to-date on industry trends, product updates, and company policies to effectively support customers.
10. Act as a liaison between customers and other departments within Tesla to ensure timely resolution of customer inquiries.

According to JobzMall, the average salary range for a Bilingual Customer Support Specialist, Energy in Austin, TX, USA is between $40,000 and $60,000 per year. This may vary depending on factors such as experience, education, and the specific company and industry. However, the average salary for this position in Austin is slightly higher than the national average for Bilingual Customer Support Specialists, which is around $38,000 to $50,000 per year.

Tesla, Inc., is an American electric vehicle and clean energy company based in Palo Alto, California. The company specializes in electric vehicle manufacturing, battery energy storage from home to grid scale and, through its acquisition of SolarCity, solar panel and solar roof tile manufacturing.