Customer Engagement Associate

Act as a company ambassador through accurately diagnosing service issues to deliver high quality service via multiple customer contact channels. Provide equipment service and general customer support through successful resolution. Accurately capture the voice of our customers to drive first call resolution across functions. Utilize effective communication skills to ensure customer expectations are successfully achieved with all internal/external stakeholders. Actively listen to customer inquiries and apply job knowledge to accurately complete the necessary request to ensure customer satisfaction. Research account call history and use applicable resources/tools to problem-solve and make appropriate decisions to meet customer’s needs and resolve issues. Access multiple system applications simultaneously to effectively service customers. Actively participate and contribute in engagement and team building activities.

According to JobzMall, the average salary range for a Customer Engagement Associate in 1150 Sanctuary Pkwy, Alpharetta, GA 30009, USA is $37,567 - $58,423 per year.

The Coca-Cola Company is an American multinational corporation, and manufacturer, retailer, and marketer of nonalcoholic beverage concentrates and syrups. The company is best known for its flagship product Coca-Cola, invented in 1886 by pharmacist John Pemberton in Atlanta, Georgia.