The Home Depot

Customer Service Representative

The Home Depot

Pflugerville, TX, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

At The Home Depot, we value excellent customer service and are looking for a Customer Service Representative who can provide superior customer service. Our ideal candidate will have experience in customer service and/or retail, outstanding communication skills, and the ability to work both independently and as part of a team. If you have a passion for delivering excellence in customer service and meeting the needs of our customers, we'd love to hear from you.

Responsibilities of a Customer Service Representative at The Home Depot:

  • Provide superior customer service by assisting customers in finding the products they need, answering their questions, and helping them make informed decisions
  • Handle customer inquiries and complaints in a professional and courteous manner
  • Maintain a positive attitude and ensure customers have an enjoyable shopping experience
  • Understand and comply with The Home Depot's policies and procedures
  • Resolve customer issues in a timely and efficient manner
  • Follow up with customers to ensure their satisfaction
  • Monitor customer feedback and provide suggestions for improvement
  • Assist in training and mentoring new customer service representatives
  • Maintain accurate records of customer interactions
  • Utilize point-of-sale system to process orders, returns, and exchanges
Where is this job?
This job is located at Pflugerville, TX, USA
Job Qualifications
  • Ability To Work In A Fast-Paced Environment

  • Excellent Organizational Skills

  • Excellent Communication And Interpersonal Skills

  • Knowledge Of The Home Depot's Products And Services

  • Proficient In Microsoft Office Applications

  • Ability To Multi-Task And Prioritize Work

  • Proven Ability To Handle Challenging Customer Situations

  • Previous Customer Service Experience

Required Skills
  • Communication

  • Retail

  • Conflict Resolution

  • customer service

  • Merchandising

  • Cash Handling

  • Listening

  • Empathy

  • Organization

  • Patience

  • Problem-Solving

  • Multi-tasking

  • Interpersonal

  • Selling

  • Time-Management

Soft Skills
  • Communication

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Critical thinking

  • Organizational skills

  • collaboration

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Customer Service Representative in Pflugerville, TX, USA is between $25,000 and $40,000 per year. This salary range may vary depending on the employer, years of experience, and other qualifications the individual may possess.

Additional Information
The Home Depot is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedNovember 24th, 2023
Apply BeforeMay 22nd, 2025
This job posting is from a verified source. 
Reposted

Apply with Video Cover Letter Add a warm greeting to your application and stand out!

About The Home Depot

Home Depot, Inc. is a home improvement retailer that sells building materials and home improvement products. It operates The Home Depot stores, which provides full-service, warehouse-style stores that sells a wide assortment of building materials, home improvement products and lawn and garden products and provide a number of services. The company offers national installation services through pre-screened independent contractors for products ranging from floors to roofs, windows to water heaters, and kitchen cabinets to vinyl siding.

Frequently asked questions

Get interviewed today!

JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.

Get Started