HR Services Contact Center Associate
Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment? If so, then The Home Depot has the perfect opportunity for you. We are currently seeking a highly motivated and customer-focused HR Services Contact Center Associate to join our team. As the first point of contact for our associates, you will play a vital role in providing support and guidance for all HR-related inquiries. To excel in this role, you must possess excellent communication skills, a strong attention to detail, and a desire to help others. If this sounds like you, we encourage you to apply and become a valued member of our HR team at The Home Depot.
- Serve as the main point of contact for all HR-related inquiries from associates, providing exceptional customer service and support.
- Utilize strong communication skills to effectively and efficiently address and resolve inquiries.
- Demonstrate a thorough understanding of HR policies, procedures, and benefits to accurately assist associates.
- Maintain a high level of professionalism and empathy when communicating with associates to ensure a positive experience.
- Understand and adhere to confidentiality standards when handling sensitive employee information.
- Collaborate with other HR team members to escalate and resolve complex issues.
- Keep accurate records of all interactions with associates and update relevant systems accordingly.
- Continuously seek opportunities to improve and streamline HR processes and procedures.
- Stay updated on company policies, procedures, and benefits to provide accurate and up-to-date information to associates.
- Support and participate in HR initiatives and projects as assigned by management.
Excellent Communication Skills: Hr Services Contact Center Associates Must Have Strong Verbal And Written Communication Skills In Order To Effectively Communicate With Customers, Colleagues, And Hr Representatives.
Knowledge Of Hr Policies And Procedures: The Ideal Candidate Should Have A Thorough Understanding Of Hr Policies And Procedures, As They Will Be Responsible For Answering Questions And Providing Guidance To Customers On Various Hr Topics.
Customer Service Experience: Previous Experience In A Customer Service Role Is Highly Desirable For This Position. Hr Services Contact Center Associates Must Be Able To Provide Exceptional Customer Service And Handle Difficult Situations With Professionalism And Empathy.
Ability To Multitask And Prioritize: This Job Requires The Ability To Handle Multiple Tasks And Prioritize Effectively. Hr Services Contact Center Associates May Be Responsible For Answering Phone Calls, Responding To Emails, And Managing Various Hr Tasks Simultaneously.
Attention To Detail: Attention To Detail Is Crucial In This Role As Hr Services Contact Center Associates Will Be Responsible For Maintaining Accurate Customer Records, Documenting Interactions, And Ensuring All Information Is Entered Correctly In The Hr System.
Communication
Time Management
Multitasking
Attention to detail
Conflict Resolution
customer service
Computer proficiency
Active listening
Teamwork
Problem-Solving
Adaptability
Data
Communication
Conflict Resolution
Leadership
Time management
creativity
Organization
flexibility
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a HR Services Contact Center Associate in Atlanta, GA, USA is between $35,000 and $45,000 per year. This can vary depending on the specific company, industry, and level of experience of the individual.
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Home Depot, Inc. is a home improvement retailer that sells building materials and home improvement products. It operates The Home Depot stores, which provides full-service, warehouse-style stores that sells a wide assortment of building materials, home improvement products and lawn and garden products and provide a number of services. The company offers national installation services through pre-screened independent contractors for products ranging from floors to roofs, windows to water heaters, and kitchen cabinets to vinyl siding.
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