Guest Services Associate - Retail

Are you a customer service superstar with a passion for retail? Look no further than The Irvine Company's Guest Services Associate position! As a member of our dynamic retail team, you will have the opportunity to provide exceptional service to our valued guests and play a vital role in creating a memorable shopping experience. We are seeking individuals who are outgoing, personable, and have a strong attention to detail. If you are a team player with a positive attitude and a desire to grow within a reputable company, we want to hear from you!

1. Provide exceptional customer service to all guests visiting our retail locations.
2. Create a welcoming and positive atmosphere for all guests.
3. Assist guests with inquiries, product information, and purchases.
4. Act as a brand ambassador for The Irvine Company, promoting our values and brand image.
5. Maintain a thorough knowledge of all products and services offered by our retail locations.
6. Process transactions accurately and efficiently.
7. Handle customer complaints and resolve issues in a timely and professional manner.
8. Maintain a clean and organized store environment.
9. Collaborate with team members to ensure a seamless and enjoyable shopping experience for guests.
10. Continuously strive to improve and enhance the overall guest experience.
11. Adhere to all company policies and procedures.
12. Keep track of inventory levels and assist with restocking and merchandising.
13. Attend training sessions and meetings to stay updated on product knowledge and customer service techniques.
14. Consistently meet and exceed sales targets.
15. Proactively identify and suggest improvements to enhance guest satisfaction.
16. Communicate effectively with team members and management regarding guest feedback and issues.
17. Handle cash and credit transactions accurately and securely.
18. Maintain a positive attitude and professional demeanor at all times.
19. Take ownership of tasks and responsibilities assigned by management.
20. Possess a strong attention to detail to ensure accuracy in all aspects of the job.

According to JobzMall, the average salary range for a Guest Services Associate - Retail in Irvine, CA, USA is between $12-$15 per hour. The exact salary may vary depending on the specific company, experience level, and job responsibilities.

With diversified operations throughout coastal California, Irvine Company brings to life neighborhoods and sustainable communities and is known best for its creation of the all-new City of Irvine and Newport Coast – one of America’s most desirable regions.