The Ohio State University

Help Desk Technician

The Ohio State University
281 W Lane Ave, Columbus, OH 43210, USA
Full-Time$17 - $24/hourlyEntry LevelAssociate
Job Description

Responsible for receiving, resolving, escalating, and monitoring customer issues/requests. The Help Desk Coordinator provides immediate assistance and problem resolution, whenever possible, for service inquiries concerning utilization and information regarding all OSUMC computer systems applications, telephony and paging systems, personal computers and peripherals. Critical tasks performed by this area also includes communicating, tracking and reporting computing environment outages.

Where is this job?
This job is located at 281 W Lane Ave, Columbus, OH 43210, USA
Job Qualifications

  • 1 year Help Desk/Operations experience is required

  • Working knowledge of and experience with desktop hardware and peripheral units or components and their connectivity

  • Prior experience in a direct customer service role via the telephone is preferred

  • Industry certifications are a plus

Required Skills

  • Time Management

  • MS Excel

  • MS Word

  • MS Outlook

  • Customer Service skills

Soft Skills

  • Process Improvement

  • Verbal communication

  • Detail Oriented

  • written communication

  • Adaptability

  • Multi-tasker

Additional Information
The Ohio State University is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedNovember 11th, 2020
Apply BeforeMay 22nd, 2025
This job posting is from a verified source. 
Reposted
See an issue with this job? Report it to us

Apply with Video Cover Letter Add a warm greeting to your application and stand out!

Upload
About The Ohio State University

The Ohio State University is a public research university in Columbus, Ohio. Founded in 1870 as a land-grant university and the ninth university in Ohio with the Morrill Act of 1862, the university was originally known as the Ohio Agricultural and Mechanical College. Ohio State is home to the Wexner Medical Center and world-class graduate and undergraduate programs.

Frequently asked questions
More Jobs From The Ohio State University

View All The Ohio State University jobs

Get interviewed today!

JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.

Get Started