Patient Service Representative

The University of Kansas Health System is looking for a passionate and dedicated Patient Service Representative to join our team. As a Patient Service Representative, you will be responsible for providing excellent customer service to our patients and families. You will be the first point of contact for patients, and your positive attitude and commitment to providing outstanding service will be key in helping us to achieve our mission.We're looking for someone who has at least one year of customer service experience, preferably in a healthcare setting. You must have strong communication skills, both written and verbal, and the ability to maintain a professional and courteous demeanor at all times. You should also be comfortable using computers, capable of learning our systems quickly, and have excellent organizational skills. Additionally, knowledge of medical terminology is preferred.If you're passionate about providing exceptional customer service and want to make a positive impact on our patients' experience, then we want to hear from you!

Responsibilities:

1. Greet and assist patients and families in a courteous and friendly manner.
2. Respond to patient inquiries and provide accurate information about our services.
3. Manage patient accounts and process payments.
4. Schedule and coordinate appointments.
5. Monitor and update patient records.
6. Ensure compliance with all applicable laws, regulations, and policies.
7. Maintain a professional and organized work environment.
8. Utilize computer systems and programs to accurately capture patient information.
9. Develop and maintain positive relationships with patients, families, and other staff members.
10. Provide exceptional customer service at all times.

According to JobzMall, the average salary range for a Patient Service Representative in Overland Park, KS, USA is $30,371 - $51,624.

The University of Kansas Health System, commonly known as KU Med and formerly known as The University of Kansas Hospital, is a nonprofit, academic medical center located in Kansas City, Kansas, United States, with branch hospitals and education centers in Topeka, Kansas, Great Bend, Kansas, and Lawrence, Kansas. It is the region's only nationally verified Level I Trauma Center. In 1998, it became an independent entity that receives no funding from the state of Kansas. The hospital is affiliated with the University of Kansas Medical Center, which comprises the schools of medicine, nursing and allied health. The University of Kansas Health System combines education, research and patient care. Physicians represent more than 200 specialties.