The Walt Disney Company

AI Conversation Designer

The Walt Disney Company
10201 W Pico Blvd, Los Angeles, CA 90064, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Design intuitive and adaptive user journeys for multiple chatbots. Design conversational flows for various voice-driven AI channels (IVA, IVR). Work closely with stakeholders to craft unique personalities for all Disney Streaming chatbots and IVAs. Collaborate with Product Managers and other stakeholders to guide the user experience of an AI product from conception until launch (and then come back and make improvements). Use data and user insights to optimize existing conversational flows. Document standards, frameworks, and processes for Conversation Design. Juggle multiple projects at once, while prioritizing your tasks and meeting tight deadlines. Coordinate the localization process for our global audiences (16 languages and counting).

Where is this job?
This job is located at 10201 W Pico Blvd, Los Angeles, CA 90064, USA
Job Qualifications

  • 2+ years of experience designing conversational experiences for AI channels

  • Portfolio featuring examples of conversational experiences

  • Proven experience contributing to design for products in a cross-functional environment

  • Knowledge of how qualitative and quantitative research can improve your designs

  • Understanding of how SEO principles influence writing and knowledge of Google Search Console and Google Analytics

Required Skills

  • Google Analytics

  • Presentation skills

  • Time Management Skills

  • Excellent writing skills

  • Qualitative and quantitative research skills

  • SEO principles

Soft Skills

  • Driven and self-motivated

  • Prioritizing skills

  • Multitasking Skills

  • Adaptability

  • Problem-solving and resourcefulness

  • Detail Oriented and Organized

  • Verbal and Written Communication

Compensation

According to JobzMall, the average salary range for a AI Conversation Designer in 10201 W Pico Blvd, Los Angeles, CA 90064, USA is between $68,034 and $106,822.

Additional Information
The Walt Disney Company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedNovember 30th, 2022
Apply BeforeMay 22nd, 2025
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About The Walt Disney Company

The Walt Disney Co. is a diversified international family entertainment and media enterprise. It operates through four business segments: Media Networks, Parks & Resorts, Studio Entertainment and Consumer Products & Interactive Media. The Media Networks segment includes cable and broadcast television networks, television production and distribution operations, domestic television stations, radio networks and stations.

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