Help Desk Technician
The Service Desk provides first level support for all employees, with an average of 250 tickets weekly. In addition, the team maintains the office printers, large screen monitors, conference rooms, and provisions 3rd party application access. Provide first-class support for Windows, macOS, tablets and smart devices. Follow team standard operating procedures & troubleshooting methods. Monitor and resolve tickets within the organization’s Service Level Agreement (SLA). Document ticket resolutions in the ITSM knowledge base.
2-3 years of experience in an enterprise help desk environment that supports both Windows and macOS devices.
Ability to communicate technical information, both written and orally, to a non-technical audience.
Experience with help desk ticketing systems and best practices.
Troubleshooting skills
Record Keeping Skills
Time Management Skills
ticket resolutions skills
Process Improvement
Verbal communication
written communication
Flexibility/Adaptability
Detail oriented and highly organized
Multi tasker
According to JobzMall, the average salary range for a Help Desk Technician in One Franklin Square, 1301 K St NW, Washington, DC 20005, USA is between $36,000 and $57,000 per year. The salary range may vary depending on the experience and qualifications of the individual, as well as the specific job requirements.
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The Washington Post is a major American daily newspaper published in Washington, DC, with a particular emphasis on national politics and the federal government.
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