Engineer II, Field Service

Are you a skilled engineer with a passion for providing exceptional field service support? Do you thrive in a fast-paced, customer-focused environment? Thermo Fisher Scientific is seeking an Engineer II, Field Service to join our team and help us deliver innovative solutions to our valued customers. In this role, you will be responsible for troubleshooting, repairing, and providing technical support for our cutting-edge scientific instruments. If you are a highly motivated individual with a strong technical background and excellent communication skills, we want to hear from you!

1. Troubleshoot and diagnose issues with Thermo Fisher Scientific's scientific instruments in a timely and efficient manner.
2. Repair and service scientific instruments with accuracy and precision, ensuring they are functioning at optimal levels.
3. Provide exceptional technical support to customers, both in person and remotely, to address inquiries and resolve any issues they may have with our products.
4. Collaborate with cross-functional teams to develop and implement innovative solutions that meet customer needs and improve product performance.
5. Continuously monitor and analyze instrument performance data to identify trends and proactively address potential issues.
6. Maintain accurate and detailed records of all service activities, including equipment maintenance and repair, customer interactions, and inventory management.
7. Communicate effectively with customers, colleagues, and other stakeholders to ensure a seamless service experience and promote customer satisfaction.
8. Stay up-to-date on industry trends and advancements in scientific technology to provide knowledgeable and informed support to customers.
9. Adhere to company safety protocols and regulations while performing all service activities.
10. Act as a brand ambassador for Thermo Fisher Scientific, representing the company's values and commitment to excellence in all customer interactions.

According to JobzMall, the average salary range for a Engineer II, Field Service in Seattle, WA, USA is $73,000 - $98,000 per year. This may vary depending on the specific company, location, and years of experience.

Thermo Fisher Scientific is a U.S.-based provisioner of scientific instrumentation, reagents and consumables, and software and services to healthcare, life science, and other laboratories in academia, government, and industry.