Field Service Engineer

At Thermo Fisher Scientific, we are looking for an experienced and dedicated Field Service Engineer to join our team. Our ideal candidate is a highly organized problem-solver who enjoys working in a fast-paced environment. Responsibilities include providing technical support to customers, performing on-site maintenance and repair of laboratory instruments, and ensuring customer satisfaction.To be successful in this role, you should have a degree in engineering, excellent troubleshooting skills, and experience with laboratory instruments. You should also be a dedicated team player with excellent communication and customer service skills. Above all, you should have a passion for helping customers and a commitment to providing exceptional service.

Responsibilities:

1. Provide technical support to customers in a timely and efficient manner.
2. Perform on-site maintenance and repair of laboratory instruments.
3. Ensure customer satisfaction through excellent customer service and communication.
4. Develop and maintain relationships with customers.
5. Analyze problems and determine appropriate solutions.
6. Keep abreast of product updates, industry trends, and technological advancements.
7. Manage customer requests and provide timely feedback.
8. Train customers on proper use of laboratory instruments.
9. Track and document service activities.
10. Develop and maintain service reports and records.

According to JobzMall, the average salary range for a Field Service Engineer in Austin, TX, USA is $60,000 to $90,000 per year. This range varies depending on the company, industry, and experience level of the engineer.

Thermo Fisher Scientific is a U.S.-based provisioner of scientific instrumentation, reagents and consumables, and software and services to healthcare, life science, and other laboratories in academia, government, and industry.