Field Service Engineer I

Are you an experienced engineer with a passion for problem-solving and customer satisfaction? Thermo Fisher Scientific is seeking a dedicated and driven Field Service Engineer I to join our dynamic team. As a Field Service Engineer, you will play a critical role in providing technical support and on-site maintenance for our cutting-edge laboratory equipment. We are looking for a candidate with strong communication skills, a background in engineering, and a commitment to delivering exceptional service. If you are ready to take on a challenging and rewarding role in the scientific industry, we encourage you to apply for this exciting opportunity.

1. Provide technical support to customers for Thermo Fisher Scientific laboratory equipment.
2. Perform on-site maintenance and repairs on laboratory equipment to ensure proper functioning.
3. Troubleshoot and diagnose equipment issues and provide timely solutions.
4. Collaborate with customers to understand their needs and provide personalized solutions.
5. Maintain accurate records of service visits, repairs, and customer interactions.
6. Communicate effectively with customers and internal teams to ensure customer satisfaction.
7. Stay updated on new product developments and provide training to customers as needed.
8. Adhere to company safety protocols and procedures while working on-site.
9. Travel to customer sites as needed, often on short notice, to provide timely support.
10. Represent Thermo Fisher Scientific in a professional and positive manner at all times.
11. Continuously evaluate and improve service processes and procedures.
12. Stay current with industry trends and advancements to provide the best service possible.
13. Work closely with the sales team to identify new business opportunities.
14. Maintain a thorough understanding of Thermo Fisher Scientific products and their applications.
15. Provide excellent customer service and ensure customer satisfaction at all times.
16. Proactively identify potential issues and provide solutions to prevent them.

According to JobzMall, the average salary range for a Field Service Engineer I is between $57,000 and $71,000 per year. This may vary depending on factors such as location, experience, and specific job requirements.

Thermo Fisher Scientific is a U.S.-based provisioner of scientific instrumentation, reagents and consumables, and software and services to healthcare, life science, and other laboratories in academia, government, and industry.