Field Service Engineer II

Welcome to Thermo Fisher Scientific, a global leader in serving science. We are currently seeking a highly skilled and motivated Field Service Engineer II to join our team. In this role, you will have the opportunity to utilize your technical expertise and problem-solving skills to provide exceptional customer service and support for our cutting-edge products. We are looking for individuals who are passionate about science, possess strong communication skills, and have a background in engineering or a related field. If you thrive in a fast-paced environment and enjoy working with a diverse range of customers, we encourage you to apply for this exciting opportunity.

1. Provide exceptional customer service and support for Thermo Fisher Scientific products.
2. Utilize technical expertise to troubleshoot and resolve issues for customers.
3. Conduct on-site installations, repairs, and preventative maintenance for products.
4. Collaborate with cross-functional teams to ensure customer satisfaction.
5. Train and educate customers on product usage, maintenance, and troubleshooting.
6. Maintain accurate records of service calls, expenses, and inventory.
7. Continuously develop and improve technical knowledge to stay up-to-date with product advancements.
8. Communicate effectively with customers and colleagues to provide timely updates and resolutions.
9. Represent Thermo Fisher Scientific in a professional manner at all times.
10. Adhere to company policies and procedures, including safety protocols.
11. Participate in product development and improvement initiatives based on customer feedback.
12. Travel to customer sites as needed to provide on-site support.
13. Collaborate with sales team to identify and pursue new business opportunities.
14. Provide feedback and insights to improve customer experience and product performance.
15. Maintain a positive and professional attitude in a fast-paced and dynamic work environment.

According to JobzMall, the average salary range for a Field Service Engineer II in Houston, TX, USA is $96,000 to $115,000 per year. This may vary depending on the specific company, experience level, and industry. Additional factors such as bonuses, benefits, and location may also impact the salary range.

Thermo Fisher Scientific is a U.S.-based provisioner of scientific instrumentation, reagents and consumables, and software and services to healthcare, life science, and other laboratories in academia, government, and industry.