Lab Automation Engineer III, Field Service

Are you a skilled engineer with a passion for cutting-edge laboratory automation technology? Do you thrive in a hands-on, customer-facing role? If so, Thermo Fisher Scientific has an exciting opportunity for you as a Lab Automation Engineer III, Field Service. As a part of our dynamic team, you will have the chance to utilize your expertise in lab equipment and automation to support our customers in the field. We are seeking a highly motivated and customer-focused individual who possesses a strong technical background, excellent communication skills, and a dedication to delivering top-notch service. If this sounds like you, read on for more details about this rewarding position.

1. Perform onsite installation, maintenance, and repair of laboratory automation equipment at customer sites.
2. Troubleshoot and resolve technical issues related to lab automation systems, including hardware, software, and connectivity.
3. Collaborate with customers to understand their needs and provide customized solutions to optimize their laboratory workflows.
4. Conduct training for customers on the operation and maintenance of lab automation equipment.
5. Stay up-to-date on the latest advancements in laboratory automation technology and make recommendations for improvements to existing systems.
6. Work closely with the sales team to support new business opportunities and provide technical expertise during the sales process.
7. Maintain accurate and timely documentation of service activities, including service reports and customer communication.
8. Act as a liaison between the customer and internal teams to ensure prompt and effective resolution of technical issues.
9. Travel to customer sites as needed to provide onsite support and service.
10. Uphold the company's standards for safety, quality, and customer satisfaction.
11. Collaborate with cross-functional teams to continuously improve processes and enhance customer experience.
12. Provide excellent customer service and build strong relationships with customers through effective communication and responsiveness.
13. Act as a technical resource for the company, providing insights and recommendations for product development and improvement.

According to JobzMall, the average salary range for a Lab Automation Engineer III, Field Service in Cambridge, MA, USA is $120,000-$150,000 per year.

Thermo Fisher Scientific is a U.S.-based provisioner of scientific instrumentation, reagents and consumables, and software and services to healthcare, life science, and other laboratories in academia, government, and industry.