Senior Customer Service Representative
Welcome to Thermo Fisher Scientific, a global leader in scientific research and innovation. We are currently seeking a Senior Customer Service Representative to join our dynamic team. As a Senior Customer Service Representative, you will be responsible for providing exceptional service and support to our valued customers across various industries. Our ideal candidate is a highly motivated individual with excellent communication and problem-solving skills, who thrives in a fast-paced and collaborative environment. Join us in our mission to enable our customers to make the world healthier, cleaner, and safer.
- Provide exceptional customer service and support to our clients across various industries.
- Serve as the main point of contact for all customer inquiries and concerns, ensuring timely and accurate resolution.
- Develop and maintain strong relationships with customers, understanding their needs and providing tailored solutions.
- Collaborate with internal teams such as sales, operations, and logistics to ensure a seamless customer experience.
- Act as a subject matter expert on our products and services, providing accurate and up-to-date information to customers.
- Proactively identify and resolve any issues or challenges that may arise during the customer journey.
- Maintain accurate and detailed customer records and documentation.
- Continuously seek opportunities to improve the customer experience and provide feedback to relevant teams.
- Mentor and train junior customer service representatives, providing guidance and support as needed.
- Stay updated on industry trends and advancements, and use this knowledge to enhance the customer service experience.
- Adhere to company policies and procedures, ensuring compliance with all relevant regulations.
- Represent the company in a professional and positive manner at all times.
- Assist with special projects and other duties as assigned by management.
Extensive Experience In Customer Service: A Senior Customer Service Representative At Thermo Fisher Scientific Should Have A Minimum Of 5 Years Of Experience In A Customer Service Role, Preferably In A Scientific Or Technical Industry. This Experience Should Demonstrate A Strong Understanding Of Customer Needs And Exceptional Communication Skills.
Knowledge Of Scientific Products And Services: Thermo Fisher Scientific Provides A Wide Range Of Scientific Products And Services, So A Senior Customer Service Representative Should Have A Thorough Understanding Of These Offerings. This Includes Knowledge Of Product Specifications, Technical Support, And Service Contracts.
Problem-Solving And Conflict Resolution Skills: As A Senior Customer Service Representative, You Will Be Responsible For Handling Complex Customer Inquiries And Resolving Issues. This Requires Strong Problem-Solving Skills And The Ability To Effectively Manage Conflicts In A Professional And Courteous Manner.
Team Leadership Experience: The Senior Customer Service Representative Will Be Responsible For Leading A Team Of Customer Service Representatives, So Prior Experience In A Leadership Role Is Preferred. This Includes The Ability To Motivate And Coach Team Members, Delegate Tasks, And Manage Team Performance.
Proficiency In Crm And Erp Systems: Thermo Fisher Scientific Utilizes Various Customer Relationship Management (Crm) And Enterprise Resource Planning (Erp) Systems To Manage Customer Interactions And Orders. A Senior Customer Service Representative Should Be Proficient In Using These Systems To Effectively Manage Customer Accounts And Track Customer Interactions.
Communication
Time Management
Product knowledge
Multitasking
Leadership
Conflict Resolution
Active listening
Teamwork
Problem-Solving
Adaptability
Customer advocacy
Technical Proficiency
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Senior Customer Service Representative in Asheville, NC, USA is $34,000-$54,000 per year. This can vary depending on the specific company, industry, and level of experience. Some companies may offer higher salaries for this position, while others may offer lower salaries but additional benefits such as bonuses, paid time off, and healthcare benefits. Ultimately, the salary for a Senior Customer Service Representative will depend on the individual's skills, experience, and negotiating abilities.
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Thermo Fisher Scientific is a U.S.-based provisioner of scientific instrumentation, reagents and consumables, and software and services to healthcare, life science, and other laboratories in academia, government, and industry.
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