Senior Manager Client Services
Are you a dynamic leader with a passion for driving exceptional client experiences? Do you thrive in a fast-paced and ever-changing environment? If so, Thermo Fisher Scientific has an exciting opportunity for you as a Senior Manager of Client Services. As a global leader in scientific solutions, we are seeking a highly motivated and results-driven individual to join our team and lead our client services department to new heights. We are looking for someone who is customer-focused, strategic, and able to build strong relationships with clients. If you possess these qualities and have a proven track record of success in client services management, we invite you to apply for this role.
- Develop and implement strategies to enhance the client experience and increase customer satisfaction.
- Lead and manage the client services team to ensure high-quality service delivery and achievement of performance goals.
- Foster a customer-focused culture within the organization and promote a strong sense of accountability for delivering exceptional service.
- Build and maintain strong relationships with key clients to understand their needs and proactively address any issues or concerns.
- Collaborate with cross-functional teams to identify opportunities for process improvement and implement solutions to enhance the overall client experience.
- Monitor and analyze client service metrics to identify trends and areas for improvement.
- Develop and manage the client services budget to ensure efficient and effective use of resources.
- Stay updated on industry trends and best practices to continuously improve the client services function.
- Lead by example and provide guidance and support to team members to ensure they have the necessary skills and resources to excel in their roles.
- Communicate regularly with senior management to provide updates on client service performance and highlight any potential risks or opportunities.
Bachelor's Degree In A Relevant Field Such As Business Administration, Marketing, Or Life Sciences.
Minimum Of 8 Years Of Experience In A Client-Facing Role, Preferably In The Scientific Industry.
Proven Track Record Of Successfully Managing And Growing Large Accounts And Building Long-Term Client Relationships.
Strong Leadership Skills And Experience Managing A Team Of Client Service Representatives.
Excellent Communication And Problem-Solving Skills, With The Ability To Handle Complex Client Inquiries And Escalations Effectively.
Budgeting
Strategic Planning
Project Management
Data Analysis
Communication
Time Management
Team Management
Negotiation
Leadership
Sales management
Problem-Solving
Customer Relationship
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Senior Manager Client Services in 4123 Allschwil, Switzerland is between CHF 120,000 and CHF 150,000 per year. However, this can vary depending on the specific company, location, and individual qualifications and experience. It is important to research and negotiate your salary based on your unique situation.
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Thermo Fisher Scientific is a U.S.-based provisioner of scientific instrumentation, reagents and consumables, and software and services to healthcare, life science, and other laboratories in academia, government, and industry.
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