Sr Customer Service Representative

Hello there! We are thrilled to announce an exciting opportunity for a Senior Customer Service Representative at Thermo Fisher Scientific. As a global leader in the life sciences industry, we are dedicated to providing innovative solutions and exceptional customer service to our clients. We are seeking a highly skilled and experienced individual to join our dynamic team and take on a leadership role in providing top-notch customer support. If you have a passion for delivering excellent service, strong communication skills, and a desire to grow in a fast-paced environment, we would love to hear from you.

1. Provide exceptional customer service and support to clients through various channels including phone, email, and chat.
2. Serve as the main point of contact for escalated customer inquiries and issues.
3. Lead and mentor a team of customer service representatives, providing guidance and support to ensure customer satisfaction.
4. Utilize strong communication and problem-solving skills to address and resolve customer concerns in a timely and professional manner.
5. Collaborate with cross-functional teams to ensure timely and accurate resolution of customer issues.
6. Maintain accurate records of customer interactions and follow-up actions.
7. Proactively identify areas for improvement in processes and procedures to enhance the overall customer experience.
8. Stay up-to-date on product knowledge and industry trends to effectively assist customers.
9. Provide regular reports and updates to management on customer interactions and team performance.
10. Continuously strive to meet and exceed customer service goals and metrics set by the company.

According to JobzMall, the average salary range for a Sr Customer Service Representative in Bengaluru, Karnataka, India is between ₹ 3,00,000 - ₹ 6,00,000 per year. This can vary depending on factors such as the industry, company, and individual experience and qualifications.

Thermo Fisher Scientific is a U.S.-based provisioner of scientific instrumentation, reagents and consumables, and software and services to healthcare, life science, and other laboratories in academia, government, and industry.