Client Solution Specialist
Maintain quality service to all clients by answering product and service questions, cross-selling related products and services, and being courteous and responsive to all clients' needs. Maintain client records by verifying and updating account information. Resolve product or service problems in a timely manner by listening, determining the cause of the problem, selecting, and explaining the best solution to solve the problem; expediting the solution and following up with the client. Contribute to team effort by answering client phone calls in a timely manner. Maintain bank operations by following established policies and procedures and reporting needed changes while complying with federal, state, and local banking regulations.
Two years or more experience in a client service or call center environment required
Banking or mortgage servicing experience preferred
Scheduling
Customer Service skills
Record keeping
Typing skills
Adaptable
Multitasking
Verbal communication
Detail Oriented
written communication
According to JobzMall, the average salary range for a Client Solution Specialist in 10151 Deerwood Park Blvd, Jacksonville, FL 32256, USA is between $44,000 and $67,000 per year.
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The Teachers Insurance and Annuity Association of America-College Retirement Equities Fund, is a Fortune 100 financial services organization that is the leading provider of financial services in the academic, research, medical, cultural and governmental fields.
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