Are you a dynamic and organized individual looking for a challenging and rewarding career opportunity? Look no further than Toshiba! We are currently seeking a highly motivated Field Service Site Manager to join our team and oversee the day-to-day operations at our client sites. As a crucial member of our service team, you will be responsible for ensuring the smooth and efficient delivery of our products and services to our valued customers. If you possess strong leadership skills, excellent communication abilities, and a passion for customer satisfaction, we want to hear from you! Join us and take the next step in your career with a global leader in technology and innovation.
- Oversee day-to-day operations at client sites to ensure smooth and efficient delivery of products and services.
- Manage a team of service technicians and provide leadership and guidance to ensure high-quality work.
- Communicate effectively with clients, technicians, and other team members to ensure customer satisfaction.
- Maintain and develop relationships with clients to understand their needs and provide exceptional customer service.
- Develop and implement strategies to improve service delivery and increase efficiency.
- Monitor and analyze performance metrics to identify areas for improvement and take corrective action.
- Train and mentor team members to ensure they have the necessary skills and knowledge to perform their jobs effectively.
- Ensure compliance with company policies, procedures, and safety guidelines.
- Collaborate with other departments and teams to resolve issues and improve overall service quality.
- Stay updated on industry trends and advancements to provide innovative solutions to clients.
- Continuously evaluate and improve processes to optimize service delivery.
- Handle any escalated customer concerns or issues in a timely and professional manner.
- Manage and maintain equipment and inventory to ensure availability for service calls.
- Prepare and submit reports on service activities, performance, and other relevant information.
- Represent the company in a positive and professional manner at all times.
Bachelor's Degree In Engineering Or A Related Field: A Strong Educational Background In Engineering Or A Related Field Is Essential For A Field Service Site Manager At Toshiba. This Qualification Ensures That The Candidate Has The Technical Knowledge And Skills Required To Oversee And Manage Service Operations On-Site.
Previous Experience In A Management Role: The Ideal Candidate For A Field Service Site Manager Job At Toshiba Should Have Prior Experience In A Management Role, Preferably In The Field Service Industry. This Demonstrates The Candidate's Ability To Lead And Manage A Team Effectively.
Knowledge Of Toshiba Products And Services: Having In-Depth Knowledge Of Toshiba's Products And Services Is A Crucial Qualification For A Field Service Site Manager. This Includes A Thorough Understanding Of The Company's Equipment, Systems, And Processes To Ensure Efficient And Effective Service Delivery.
Strong Communication And Interpersonal Skills: As A Field Service Site Manager, The Candidate Will Be Required To Interact With Clients, Technicians, And Other Stakeholders On A Regular Basis. Therefore, Excellent Communication And Interpersonal Skills Are Essential To Build And Maintain Relationships And Foster A Positive Work Environment.
Problem-Solving And Decision-Making Abilities: The Ability To Think Critically And Make Sound Decisions Is Crucial For A Field Service Site Manager. They Must Be Able To Analyze Complex Situations, Identify Problems, And Find Practical Solutions To Ensure Smooth Service Operations. Additionally, The Candidate Should Be Able To Make Quick And Effective Decisions In High-Pressure Situations.
Project Management
Inventory Management
Troubleshooting
Communication
Time Management
Budget management
customer service
Quality Control
Team Leadership
Problem-Solving
Technical Expertise
Training And
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Field Service Site Manager is $64,000 to $92,000 per year. However, salaries can vary widely depending on factors such as experience, location, and industry. Some Field Service Site Managers may earn as little as $40,000 per year, while others may make over $100,000 per year. Additionally, bonuses and other benefits may also impact overall compensation for this role. It is important to research the
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Toshiba Corporation is a Japanese multinational conglomerate headquartered in Tokyo, Japan. Its diversified products and services include information technology and communications equipment and systems, electronic components and materials, power systems, industrial and social infrastructure systems, consumer electronics, home appliances, medical equipment, office equipment, as well as lighting and logistics.
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