Customer Service Representative

The primary responsibility of this role is to support the Customer Service department's objective to take ownership of inbound communication (primarily telephone with some e-mail and written correspondence) from customer, dealers, financial institutions, etc Takes ownership of calls by investigating, researching and resolving various questions regarding insurance, credit, and payment. Provides accurate payment related information and processes phone payments and website inquiries in a timely manner. Reviews customer history and, where appropriate and based on established policies and procedures, processes retail extensions, due date changes and reasonable lease deferrals, waives late charges and makes payment arrangements. Works with other departments to resolve customer account issues. Documents all activities in a clear and concise manner utilizing the appropriate systems and in accordance with established procedures. Initiates appropriate forms to fulfill customer requests.

According to JobzMall, the average salary range for a Customer Service Representative in 1250 S Gilbert Rd, Chandler, AZ 85286, USA is $27,000 - $42,000. This can vary depending on the company, the individual's experience, and the industry.

Toyota Industries Corp. engages in the manufacture and sale of automobiles and industrial machines. It operates through the following segments: Automobile, Material Handling Equipment, Logistics, and Textile Machinery.