TransferWise

Customer Support Associate

TransferWise
Austin, TX, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to TransferWise - the smarter way to send money internationally! We are currently seeking a passionate and dedicated Customer Support Associate to join our growing team. As a Customer Support Associate, you will be the first point of contact for our customers, providing them with exceptional service and helping them navigate through their financial transactions. We are looking for individuals who are committed to delivering an outstanding customer experience and have a strong drive to help others. If you thrive in a fast-paced, dynamic environment and possess excellent communication skills, we want you to join our team!

  1. Serve as the first point of contact for customers seeking assistance with their financial transactions.
  2. Provide exceptional customer service by addressing customer inquiries and concerns promptly and effectively.
  3. Assist customers in navigating our platform and resolving any technical issues they may encounter.
  4. Maintain a thorough understanding of our products and services to accurately answer customer questions.
  5. Escalate complex customer issues to the appropriate team for resolution.
  6. Keep detailed records of customer interactions and transactions.
  7. Proactively identify and resolve potential issues before they escalate.
  8. Collaborate with other team members to continuously improve the customer experience.
  9. Stay up-to-date on industry trends and best practices to better assist customers.
  10. Act as a brand ambassador by promoting TransferWise’s values and mission to customers.
  11. Maintain a positive and professional attitude at all times, even in challenging situations.
  12. Continuously seek opportunities to improve processes and procedures for better customer support.
  13. Handle customer complaints and provide appropriate solutions to ensure customer satisfaction.
  14. Meet and exceed individual and team performance goals.
  15. Maintain confidentiality of customer information and adhere to all data protection regulations.
Where is this job?
This job is located at Austin, TX, USA
Job Qualifications

  • Excellent Communication Skills: A Customer Support Associate At Transferwise Should Possess Exceptional Verbal And Written Communication Skills. They Should Be Able To Effectively Communicate With Customers From Diverse Backgrounds And Handle Various Customer Service Channels Such As Phone, Email, And Chat.

  • Problem-Solving Abilities: The Ideal Candidate Should Be A Critical Thinker And Have Strong Problem-Solving Skills. They Should Be Able To Analyze Customer Issues And Provide Timely And Effective Solutions To Meet Customer Needs.

  • Multitasking Skills: A Customer Support Associate Should Be Able To Handle Multiple Customer Inquiries Simultaneously While Maintaining A High Level Of Accuracy And Attention To Detail. They Should Be Able To Prioritize Tasks And Work Efficiently In A Fast-Paced Environment.

  • Empathy And Patience: Transferwise Values Empathy And Patience When Dealing With Customers. A Customer Support Associate Should Be Able To Understand And Empathize With Customers' Concerns And Demonstrate Patience While Resolving Their Issues.

  • Technical Knowledge: Candidates Should Have A Good Understanding Of Technology And Be Comfortable Using Various Software Applications. They Should Also Possess Basic Technical Troubleshooting Skills To Assist Customers With Technical Issues Related To Transferwise's Products And Services.

Required Skills

  • Communication

  • Time Management

  • Multitasking

  • Attention to detail

  • Conflict Resolution

  • Active listening

  • Empathy

  • Patience

  • Problem-Solving

  • Adaptability

  • team

  • Technical Knowledge

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Decision-making

Compensation

According to JobzMall, the average salary range for a Customer Support Associate in Austin, TX, USA is between $32,000 and $45,000 per year. This can vary depending on factors such as education, experience, and the specific company and industry the associate is working in. Additionally, bonuses and benefits may also be included in the total compensation package.

Additional Information
TransferWise is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJanuary 22nd, 2024
Apply BeforeMay 22nd, 2025
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About TransferWise

TransferWise moves money through its platform to other users all over the world at mid-market rates and with no unnecessary fees. In addition to individual users, TransferWise can be used by companies to invoice vendors regardless of currency. Also has an office in NewYork. Now Wise.

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