High Volume EDD Agent - Japanese speaker (Visa & relocation support available)

Are you a Japanese speaker with a passion for providing exceptional customer service? Do you thrive in a fast-paced, high volume environment? Look no further, as TransferWise is seeking a talented High Volume EDD Agent to join our team! As a global financial technology company, we are dedicated to making money transfers more transparent, convenient, and affordable for our customers. With our Visa and relocation support, we welcome candidates from all over the world to apply. If you have excellent communication skills, attention to detail, and a strong understanding of KYC and AML regulations, we want to hear from you! Join us in our mission to revolutionize the way money moves around the world.

1. Provide exceptional customer service to Japanese-speaking customers.
2. Handle a high volume of customer inquiries and requests in a fast-paced environment.
3. Conduct extensive due diligence and Know Your Customer (KYC) checks to ensure compliance with Anti-Money Laundering (AML) regulations.
4. Communicate effectively with customers to gather necessary information and resolve any issues or concerns.
5. Work closely with other team members and departments to ensure efficient and accurate processing of customer requests.
6. Stay up-to-date on all relevant regulatory requirements and company policies related to money transfers.
7. Maintain accurate and detailed records of customer interactions and transactions.
8. Identify and report any suspicious or fraudulent activity to the appropriate parties.
9. Collaborate with colleagues to continuously improve processes and procedures for enhanced customer experience.
10. Utilize excellent communication skills to provide clear and concise guidance to customers on our services and products.
11. Assist with training and mentoring new team members.
12. Relocate and adapt to new cultures and environments, as necessary, to support the company's global operations.
13. Embody the company's mission and values in all interactions with customers and colleagues.
14. Use critical thinking and problem-solving skills to resolve complex customer situations.
15. Continuously strive to meet and exceed performance metrics and goals set by the company.

According to JobzMall, the average salary range for a High Volume EDD Agent - Japanese speaker (Visa & relocation support available) in Tallinn, Estonia is approximately €30,000 to €50,000 per year. This salary range may vary depending on factors such as experience, skills, and the specific company or organization offering the position. Additionally, the salary may also include benefits such as visa and relocation support, which could impact the final salary amount. It is recommended to research the specific company and their salary offerings for this position in Tallinn for a more accurate salary estimate.

TransferWise moves money through its platform to other users all over the world at mid-market rates and with no unnecessary fees. In addition to individual users, TransferWise can be used by companies to invoice vendors regardless of currency. Also has an office in NewYork. Now Wise.