Cloud Services Support Analyst
Are you passionate about working with cutting-edge technology and providing top-notch support to clients? Do you have a strong understanding of cloud services and a knack for troubleshooting technical issues? If so, we have the perfect opportunity for you as a Cloud Services Support Analyst at Trimble. As a member of our dynamic team, you will play a critical role in ensuring the smooth operation of our cloud services, and providing exceptional support to our clients. We are seeking a highly motivated and knowledgeable individual to join our team, with a strong attention to detail and a customer-centric mindset. If you are ready to take on a challenging and rewarding role in the world of cloud services, we want to hear from you!
- Provide technical support to clients utilizing cloud services, including troubleshooting and resolving technical issues in a timely and efficient manner.
- Monitor and maintain the performance and availability of cloud services, proactively identifying and addressing potential issues.
- Collaborate with cross-functional teams to ensure the smooth operation of cloud services, including development, operations, and security teams.
- Communicate with clients to understand their needs and concerns, and provide timely and accurate updates on the status of their support requests.
- Develop and maintain documentation for troubleshooting and support processes, ensuring consistency and accuracy.
- Participate in the testing and implementation of new cloud services and features, providing valuable feedback and recommendations.
- Stay up-to-date with industry trends and advancements in cloud technology, and continuously improve knowledge and skills through training and self-learning.
- Prioritize and manage multiple support requests simultaneously, balancing urgency and importance.
- Proactively identify opportunities to improve the overall client experience and provide suggestions for process enhancements.
- Adhere to established service level agreements (SLAs) to ensure timely resolution of client issues and requests.
Excellent Technical Knowledge: The Ideal Candidate Should Possess A Strong Understanding Of Cloud Computing Technologies, Including Virtualization, Networking, And Storage. They Should Also Be Proficient In Troubleshooting And Resolving Technical Issues Related To Cloud Services.
Experience With Cloud Platforms: A Cloud Services Support Analyst At Trimble Should Have Experience Working With Popular Cloud Platforms Such As Aws, Azure, And Google Cloud. They Should Be Familiar With The Services Offered By These Platforms And Be Able To Provide Support For Them.
Customer Service Skills: As A Support Analyst, The Candidate Should Have Excellent Customer Service Skills And Be Able To Communicate Effectively With Clients. They Should Be Able To Understand And Address Customer Needs And Be Able To Handle Difficult Or Challenging Situations With Professionalism.
Problem-Solving Abilities: The Support Analyst Should Be A Critical Thinker With Strong Problem-Solving Skills. They Should Be Able To Analyze Complex Issues And Come Up With Effective Solutions In A Timely Manner.
Knowledge Of Itil Framework: Trimble Follows The Itil Framework For Service Management, And The Ideal Candidate Should Have Knowledge Of Itil Processes And Best Practices. This Includes Incident Management, Change Management, And Problem Management, Which Are Essential For Providing Efficient Support Services.
Troubleshooting
Communication
Time Management
Multitasking
Attention to detail
customer service
Analytical Thinking
Cloud Computing
Teamwork
Problem-Solving
Technical Knowledge
Communication
Conflict Resolution
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Cloud Services Support Analyst in North Carolina, USA is between $70,000 and $90,000 per year. However, this can vary depending on factors such as experience, certifications, and the specific company and location. Some positions may offer higher salaries, up to $100,000 or more.
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Trimble Inc. is a Sunnyvale, California-based developer of receivers, laser rangefinders, unmanned aerial vehicles, inertial navigation systems and software processing tools.
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