TripAdvisor

Customer Service Advisor

TripAdvisor

Oxford, UK
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Are you a customer service superstar? Do you have a passion for travel and helping others? If so, TripAdvisor is looking for you! We are seeking a talented and motivated Customer Service Advisor to join our team. In this role, you will be the primary point of contact for our customers, providing exceptional customer service and superior solutions.The ideal candidate for this position is an excellent communicator who is detail-oriented and has strong problem-solving skills. We are looking for someone who is driven and committed to exceeding customer expectations. If this sounds like you, we want to hear from you!Qualifications:• High school diploma or equivalent• At least 1 year of experience in customer service, preferably in a call center setting• Previous experience with CRM and ticketing systems, such as Zendesk or Salesforce• Ability to multitask and handle multiple customers in a busy environment• Ability to prioritize tasks and manage time efficiently• Excellent written and verbal communication skills• Proficiency in Microsoft Office Suite• Must be able to work flexible hours, including nights and weekends, as needed

Where is this job?
This job is located at Oxford, UK
Job Qualifications
  • Ability To Work Independently And Collaboratively

  • Excellent Interpersonal And Communication Skills

  • Proven Customer Service Experience

  • Ability To Perform Under Pressure And Handle Difficult Situations

  • Proficiency In Ms Office And Relevant Software

  • Ability To Quickly Learn New Processes And Procedures

  • Strong Problem Solving And Decision Making Skills

  • Previous Experience In Hospitality

  • Tourism Or Related Field

Required Skills
  • Communication

  • Time Management

  • Multitasking

  • Attention to detail

  • Conflict Resolution

  • customer service

  • Listening

  • Empathy

  • Organization

  • Positive attitude

  • Courteous

  • Problem-Solving

  • Diplomacy

  • Resolution-Oriented

  • Conflict Prevention

Soft Skills
  • Communication

  • Leadership

  • Negotiation

  • Time management

  • Interpersonal Skills

  • creativity

  • Organization

  • collaboration

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Customer Service Advisor in Oxford, UK is between £15,000 and £25,000. This range can vary depending on the company and the individual's experience and qualifications.

Additional Information
TripAdvisor is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 15th, 2023
Apply BeforeMay 22nd, 2025
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About TripAdvisor

TripAdvisor, Inc. is an American travel and restaurant website company that shows hotel and restaurant reviews, accommodation bookings and other travel-related content.

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