Director of Customer Value Management

Are you a strategic thinker with a passion for driving customer loyalty and retention? Are you looking for an opportunity to lead a team and shape the customer experience for a global brand? If so, we have the perfect role for you. TripAdvisor is seeking a highly skilled and motivated Director of Customer Value Management to join our team. As the Director of Customer Value Management, you will be responsible for developing and implementing strategies to drive customer engagement, loyalty, and lifetime value. This is a unique opportunity to make a significant impact on the success of our company and help shape the future of our customer relationships. To be successful in this role, you must have a strong background in customer value management and a track record of delivering results. If you are a dynamic leader with a customer-centric mindset, we would love to hear from you.

1. Develop and implement strategic plans to drive customer engagement, loyalty, and lifetime value for the company.
2. Lead a team of customer value management professionals to achieve departmental goals and objectives.
3. Analyze customer data and insights to identify opportunities for improving customer retention and increasing customer lifetime value.
4. Collaborate with cross-functional teams, including marketing, sales, and product, to ensure a consistent and seamless customer experience.
5. Develop and maintain relationships with key stakeholders and partners to support customer value management initiatives.
6. Monitor and report on key metrics related to customer engagement, loyalty, and lifetime value, and make recommendations for improvement.
7. Stay up-to-date on industry trends and best practices in customer value management and make recommendations for implementation.
8. Develop and manage budgets and resources for customer value management initiatives.
9. Create and execute customer retention campaigns and programs to increase customer loyalty and retention.
10. Champion a customer-centric mindset and culture throughout the organization.
11. Communicate regularly with senior leadership to provide updates on customer value management initiatives and results.
12. Mentor and develop team members to foster a high-performing and collaborative work environment.
13. Ensure compliance with all relevant laws, regulations, and company policies related to customer data and privacy.
14. Continuously assess and improve processes and procedures related to customer value management to increase efficiency and effectiveness.
15. Act as an ambassador for the company, representing our brand and values to external stakeholders.

According to JobzMall, the average salary range for a Director of Customer Value Management in London, UK is between £80,000 to £120,000 per year. However, this can vary depending on the company, industry, and individual experience and qualifications. Some high-paying industries for this role in London include finance, technology, and consulting.

TripAdvisor, Inc. is an American travel and restaurant website company that shows hotel and restaurant reviews, accommodation bookings and other travel-related content.