Enterprise Fraud Management Support Specialist

Truist Financial is seeking an experienced and highly organized individual to join our team as an Enterprise Fraud Management Support Specialist. This role requires a detail-oriented individual with a passion for problem-solving and excellent customer service skills. The ideal candidate will have a minimum of 3 years of experience in fraud management, fraud prevention, risk mitigation, and customer support, and the ability to prioritize tasks, multitask, and work with a high degree of accuracy. The successful candidate will be expected to demonstrate strong interpersonal and communication skills with the ability to handle confidential information. This is an exciting opportunity for a motivated and knowledgeable Fraud Management Support Specialist to join a successful team and make a positive impact at Truist Financial.

Responsibilities:

1. Manage fraud prevention and detection processes to mitigate risk and ensure compliance with regulatory requirements.
2. Investigate customer complaints and suspicious activities to identify potential fraud and take appropriate action.
3. Monitor customer accounts for suspicious activity and follow up with appropriate investigations.
4. Develop and maintain a fraud management system and related procedures.
5. Respond to inquiries from customers regarding fraud issues and provide assistance to resolve any issues.
6. Provide excellent customer service and ensure timely resolution of customer queries.
7. Work with external law enforcement and government agencies regarding fraud investigations.
8. Collaborate with other departments to ensure customer satisfaction.
9. Provide training and support to staff on fraud prevention and detection techniques.
10. Stay up to date with industry trends and regulations related to fraud management.

According to JobzMall, the average salary range for a Enterprise Fraud Management Support Specialist in Charlotte, NC, USA is between $58,000 and $83,000 per year. The median salary for this position is approximately $70,000 per year. The salary range may vary depending on the experience and qualifications of the individual.

Truist Financial Corporation is an American bank holding company headquartered in Charlotte, North Carolina. The company was formed in December 2019 as the result of the merger of BB&T and SunTrust Banks.