Lead Teller

Are you a dynamic, detail-oriented individual with a passion for providing exceptional customer service? Do you have experience in the banking industry and a desire to lead a team to success? If so, we have an exciting opportunity for you to join our team at U.S. Bank Corp as a Lead Teller. In this role, you will have the opportunity to showcase your leadership skills while also providing support and guidance to our team of tellers. We are looking for someone who is not only a team player but also a driven individual who is committed to delivering excellent results. If you meet the qualifications listed below and are ready to take on a new challenge, we encourage you to apply for this position.

1. Provide exceptional customer service to all clients by understanding their needs, resolving any issues, and promoting a positive and welcoming environment.
2. Demonstrate strong leadership skills by guiding and mentoring the team of tellers to achieve their goals and meet performance targets.
3. Ensure that all tellers are fully trained on banking procedures, policies, and regulations in order to provide accurate and efficient service to customers.
4. Monitor and evaluate teller transactions to ensure compliance with banking policies and procedures.
5. Maintain accurate and organized records of cash transactions and balance cash drawers daily.
6. Collaborate with other departments within the bank to improve overall customer experience and identify opportunities for growth.
7. Stay updated on industry trends and developments in order to provide the best service possible to customers.
8. Resolve complex customer inquiries and complaints, ensuring a satisfactory resolution and maintaining customer loyalty.
9. Conduct performance evaluations for tellers and provide ongoing feedback and coaching to support their development.
10. Adhere to all security and confidentiality standards to protect the bank and its customers.
11. Continuously seek ways to improve processes, increase efficiency, and reduce operational costs.
12. Act as a role model for the team by displaying a positive attitude, strong work ethic, and professionalism at all times.
13. Collaborate with other lead tellers and management to develop and implement strategies to meet department and company goals.
14. Attend training and development sessions to enhance knowledge and skills in the banking industry.
15. Ensure all team members are complying with U.S. Bank Corp's policies and procedures.

According to JobzMall, the average salary range for a Lead Teller in Hopkins, MN, USA is $33,000 to $45,000 per year. This can vary depending on the specific job duties, experience level, and the company or financial institution the Lead Teller is employed by. Some factors that may affect salary include location, education level, and performance bonuses.

U.S. Bancorp is an American bank holding company based in Minneapolis, Minnesota, and incorporated in Delaware. It is the parent company of U.S. Bank National Association, which is the 7th largest bank in the United States.