Mobile Services Operations Engineer

Assists with managing effective issue identification and resolution process. Serves as the focal point for end-to-end issues/crisis escalation and resolution on challenging problems. Assist in developing and utilizing analytical and development tools to proactively manage and support our wireless services health. Participate in industry/vendor forums to improve service development activities. And also in the development of a full suite of documentation as it relates to the MS environment (Call Flows, end to end topologies, etc.) including tools used for day to day operations. Participate in development of tools and documentation to assist call center teams in the resolution of customer tickets in a timely manner. Establish and maintain key relationships with partner groups and organizations. Special emphasis on the Mobile Core and Services Operations and Engineering teams and Device Management teams.

According to JobzMall, the average salary range for a Mobile Services Operations Engineer in 8410 W Bryn Mawr Ave, Chicago, IL 60631, USA is between $67,912 and $90,441. This range is determined based on the salaries of similar positions in the same geographical area.

U.S. Cellular is the fifth-largest full-service wireless carrier in the United States, providing national network coverage and industry-leading innovations designed to elevate the customer experience. The Chicago-based carrier offers coverage where the other carriers don't and a wide range of communication services that enhance consumers' lives, increase the competitiveness of local businesses and improve the efficiency of government operations. The company's offerings include postpaid and no-contract service; voice, data and messaging, mobile Internet and international calling. U.S. Cellular has a strong line-up of phones, tablets and connected devices from Apple, Samsung Electronics and LG Electronics, among other device manufacturers.