Supervisory Contact Representative

Are you a natural leader with a passion for customer service? Do you excel at resolving complex issues and motivating a team to achieve success? If so, we have an exciting opportunity for you as a Supervisory Contact Representative at the U.S. Department of the Treasury. In this role, you will oversee a team of contact representatives, providing guidance and support to ensure exceptional service to taxpayers. We are seeking a highly organized and detail-oriented individual with strong communication and problem-solving skills. If you are ready to take on a challenging and rewarding leadership role, we encourage you to apply now.

1. Oversee and manage a team of contact representatives, ensuring they provide exceptional customer service to taxpayers.
2. Provide guidance and support to team members, including training, coaching, and performance evaluations.
3. Resolve complex customer issues and escalations, utilizing strong problem-solving skills.
4. Motivate and inspire team members to achieve success and meet performance goals.
5. Maintain a high level of organization and attention to detail in all aspects of the team's operations.
6. Communicate effectively with team members, superiors, and other departments to ensure efficient and effective operations.
7. Stay up-to-date on all relevant policies, procedures, and regulations related to customer service and taxpayer interactions.
8. Collaborate with other supervisors and departments to continuously improve processes and enhance the customer experience.
9. Monitor team performance and identify areas for improvement, implementing necessary changes and adjustments.
10. Uphold the values and mission of the U.S. Department of the Treasury and act as a positive representative of the organization.

According to JobzMall, the average salary range for a Supervisory Contact Representative in Washington, DC, USA is $59,000 to $81,000 per year. This range may vary depending on the specific company and industry, as well as the individual's level of experience and education.

The Department of the Treasury is the national treasury and finance department of the federal government of the United States, where it serves as an executive department. The department oversees the Bureau of Engraving and Printing and the U.S. Mint.