Ultimate Kronos Group

Customer Success Manager II - Bilingual French & English- Canada

Ultimate Kronos Group
Canada
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Are you a bilingual professional with a passion for customer success? Are you looking for a role that allows you to utilize your language skills and make an impact in the tech industry? Look no further! Ultimate Kronos Group (UKG) is seeking a Customer Success Manager II who is fluent in both French and English to join our team in Canada. As a Customer Success Manager II, you will be responsible for building and maintaining strong relationships with our French-speaking clients to ensure their ultimate satisfaction with our products and services. The ideal candidate will have exceptional communication skills, a strong understanding of customer needs, and a proven track record of driving customer success. If this sounds like you, we want to hear from you!

  1. Build and maintain strong relationships with French-speaking clients to ensure their satisfaction with UKG products and services.
  2. Serve as the main point of contact for all customer inquiries and issues, providing timely and effective resolutions.
  3. Utilize bilingual skills to effectively communicate with French-speaking clients and understand their needs.
  4. Develop and implement strategies to drive customer success and retention.
  5. Collaborate with cross-functional teams to ensure smooth implementation and onboarding for new clients.
  6. Monitor customer usage and provide proactive recommendations for improving their experience.
  7. Conduct regular check-ins with clients to gather feedback and identify opportunities for improvement.
  8. Provide training and support to clients on UKG products and services.
  9. Stay up-to-date on industry trends and best practices to better serve French-speaking clients.
  10. Represent UKG at industry events and conferences to promote our products and services to the French-speaking market.
  11. Maintain accurate and up-to-date records of all customer interactions and communication.
  12. Work closely with sales teams to identify potential upsell and cross-sell opportunities.
  13. Collaborate with marketing teams to develop and distribute relevant content to French-speaking clients.
  14. Assist with the development and implementation of customer success processes and procedures.
  15. Continuously strive to improve customer satisfaction and retention rates.
Where is this job?
This job is located at Canada
Job Qualifications

  • Fluent In Both French And English: The Ideal Candidate Should Possess Excellent Communication Skills In Both French And English To Effectively Interact With French-Speaking Clients In Canada.

  • Prior Experience In Customer Success Management: A Minimum Of 2-3 Years Of Experience In Customer Success Management Is Required For This Position, Preferably In The Saas Industry.

  • Strong Understanding Of The Canadian Market: The Candidate Should Have A Deep Understanding Of The Canadian Market And Its Unique Business Landscape To Provide Tailored Solutions To Clients.

  • Excellent Problem-Solving And Analytical Skills: As A Customer Success Manager, The Candidate Should Be Able To Identify Potential Issues And Proactively Address Them To Ensure Customer Satisfaction And Retention.

  • Team Player And Relationship Builder: The Candidate Should Be A Collaborative Team Player With The Ability To Build Strong Relationships With Both Internal And External Stakeholders To Drive Customer Success.

Required Skills

  • Customer Relationship Management

  • Data Analysis

  • Account Management

  • Time Management

  • Multitasking

  • Technical Aptitude

  • Team Leadership

  • Problem-Solving

  • Client Satisfaction

  • Bilingual Communication

  • Client Ret

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Active Listening

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Customer Success Manager II - Bilingual French & English- Canada in Canada is $70,000-$85,000 CAD per year. However, this can vary depending on factors such as location, experience, and the specific company and industry. Some companies may also offer additional benefits and bonuses.

Additional Information
Ultimate Kronos Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 1st, 2025
Apply BeforeMay 22nd, 2025
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About Ultimate Kronos Group

Ultimate provides HCM solutions designed to improve the employee experience by putting people first. HR, payroll, talent, time and scheduling, engagement surveys, HR service delivery, and more.

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