Director Customer Support

At Ultimate Kronos Group, we believe in providing unparalleled support to our customers. We are currently seeking a passionate and experienced Director of Customer Support to lead our team in delivering exceptional service to our clients. As the Director of Customer Support, you will play a crucial role in driving customer satisfaction and ensuring the success of our clients. We are looking for a highly motivated individual with strong leadership skills and a deep understanding of customer support processes. If you are someone who thrives in a fast-paced environment, has a customer-centric mindset, and possesses excellent communication and problem-solving abilities, we want you on our team!

1. Lead and manage a team of customer support representatives to ensure efficient and effective delivery of services to clients.
2. Develop and implement strategies to improve overall customer satisfaction and retention rates.
3. Act as the primary point of contact for escalated customer issues and provide timely and appropriate resolutions.
4. Ensure that customer support processes and procedures are in place and followed by the team.
5. Monitor and analyze customer support metrics to identify areas for improvement.
6. Collaborate with other departments to gather and share customer feedback and insights to enhance products and services.
7. Train and mentor team members to maintain a high level of product and industry knowledge.
8. Keep up-to-date with industry trends and best practices in customer support to continually improve processes.
9. Communicate regularly with senior management on customer support performance and provide recommendations for improvements.
10. Foster a positive and productive work environment through effective communication, coaching, and recognition of team members.

According to JobzMall, the average salary range for a Director Customer Support is between $96,000 to $160,000 per year. However, this can vary depending on factors such as the industry, company size, and location. Directors in larger companies or industries such as finance or healthcare may earn higher salaries, while those in smaller companies or industries may earn lower salaries. Additionally, location can also impact salary, with directors in cities with a higher cost of living typically earning

Ultimate provides HCM solutions designed to improve the employee experience by putting people first. HR, payroll, talent, time and scheduling, engagement surveys, HR service delivery, and more.