Lead Customer Success Manager
Welcome to Ultimate Kronos Group, where we strive to provide innovative solutions and exceptional service to our clients. We are seeking a highly motivated and experienced Lead Customer Success Manager to join our team and contribute to our mission of delivering unparalleled customer success. As a Lead Customer Success Manager, you will play a crucial role in ensuring the satisfaction and retention of our valued customers. This position requires a combination of strong leadership skills, technical expertise, and a passion for customer success. If you are a driven individual with a proven track record of building and maintaining successful client relationships, we invite you to apply for this exciting opportunity.
- Develop and implement customer success strategies and initiatives to drive satisfaction and retention for our clients.
- Lead a team of customer success managers and provide guidance, coaching, and support to ensure successful outcomes for our clients.
- Establish and maintain strong relationships with key stakeholders and decision makers at client organizations.
- Collaborate with cross-functional teams including sales, product, and support to ensure a seamless customer experience.
- Understand the needs and goals of each client and proactively identify opportunities for growth and upselling.
- Conduct regular business reviews and check-ins with clients to assess their satisfaction and address any concerns or issues.
- Analyze customer data and metrics to identify trends and areas for improvement, and use this information to develop targeted strategies.
- Act as a customer advocate within the organization, communicating customer needs and feedback to relevant teams.
- Stay updated on industry trends, best practices, and new technologies to continuously improve our customer success approach.
- Serve as a subject matter expert for our products and services, providing guidance and training to clients as needed.
Strong Leadership Skills: A Lead Customer Success Manager Should Have Experience Managing A Team Of Customer Success Managers And Be Able To Provide Guidance And Support To Ensure Their Success In Driving Customer Satisfaction.
Extensive Customer Success Experience: Candidates Should Have A Proven Track Record Of Success In Customer Success, With A Minimum Of 5 Years Experience In A Customer-Facing Role.
Excellent Communication Skills: As A Lead, This Individual Will Need To Effectively Communicate With Both Internal And External Stakeholders, Including Customers, Team Members, And Senior Leadership.
Technical Knowledge: A Solid Understanding Of The Software Industry And Experience With Saas Products Is Essential For A Lead Customer Success Manager To Effectively Support Customers And Identify Areas For Improvement.
Customer-Focused Mindset: The Ideal Candidate Should Have A Deep Understanding Of The Importance Of Customer Satisfaction And Be Committed To Delivering Exceptional Service To Ensure Long-Term Partnerships With Clients.
Strategic Planning
Project Management
Data Analysis
Communication
Time Management
Negotiation
Relationship Management
Team Leadership
Training and Development
Problem-Solving
Customer retention
Technical Expertise
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Lead Customer Success Manager is between $70,000 and $110,000 per year. This may vary depending on factors such as experience, location, and company size.
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Ultimate provides HCM solutions designed to improve the employee experience by putting people first. HR, payroll, talent, time and scheduling, engagement surveys, HR service delivery, and more.
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