Lead Customer Success Manager
Are you a highly motivated and experienced customer success professional looking for a new opportunity? Look no further! Ultimate Kronos Group is seeking a driven and passionate Lead Customer Success Manager to join our dynamic team. In this role, you will be responsible for leading and managing our customer success team, ensuring the success and satisfaction of our valued clients. As the primary point of contact, you will build strong relationships, provide strategic guidance, and drive customer retention and growth. If you have a strong background in customer success and a track record of delivering exceptional results, we want to hear from you. Join us in revolutionizing the way businesses manage their workforce and make an impact in the lives of our customers.
- Lead and manage the customer success team, providing guidance, support, and coaching to ensure the team's success.
- Develop and implement strategies to drive customer retention and growth, working closely with sales, product, and other teams.
- Build and maintain strong relationships with clients, serving as the primary point of contact and advocating for their needs within the company.
- Provide strategic guidance and recommendations to clients, helping them achieve their goals and maximize the value of our products and services.
- Monitor and analyze client data and usage to identify opportunities for upselling and cross-selling.
- Collaborate with other departments to ensure a seamless customer experience and resolve any issues or concerns raised by clients.
- Create and deliver presentations, reports, and other materials to demonstrate the value and impact of our products and services to clients.
- Stay up-to-date on industry trends and best practices in customer success, and actively seek ways to improve our processes and strategies.
- Lead customer success initiatives and projects, driving continuous improvement and innovation within the team.
- Serve as a brand ambassador for Ultimate Kronos Group, promoting our products, services, and values to clients and the larger community.
Strong Leadership Skills: The Ideal Candidate Should Possess Proven Leadership Capabilities And Be Able To Lead A Team Of Customer Success Managers Effectively. This Includes Setting Goals, Providing Guidance And Mentorship, And Driving Team Performance.
Excellent Communication Skills: A Lead Customer Success Manager Should Have Exceptional Communication Skills, Both Written And Verbal. This Includes The Ability To Effectively Communicate With Clients, Team Members, And Other Stakeholders In A Clear And Professional Manner.
Customer Relationship Management Experience: The Candidate Should Have A Strong Background In Customer Relationship Management, With A Track Record Of Successfully Managing And Retaining High-Value Clients. This Includes Experience In Developing And Executing Customer Retention Strategies.
Technical Aptitude: Ultimate Kronos Group Is A Technology Company, And The Lead Customer Success Manager Should Have A Strong Understanding Of The Company's Products And Services. This Includes The Ability To Troubleshoot Technical Issues And Provide Technical Guidance To Clients.
Project Management Skills: The Role Of A Lead Customer Success Manager Involves Managing Multiple Projects And Tasks Simultaneously. The Candidate Should Have Excellent Project Management Skills, Including The Ability To Prioritize Tasks, Meet Deadlines, And Delegate Responsibilities Effectively.
Strategic Planning
Project Management
Data Analysis
Communication
Time Management
Product knowledge
Relationship Building
Team Leadership
Problem-Solving
Customer advocacy
Cross-Functional Collaboration
Client Retention
Communication
Conflict Resolution
Leadership
Time management
creativity
Networking
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Lead Customer Success Manager is between $80,000 and $120,000 per year. However, this can vary based on the industry, company size, and location. Some Lead Customer Success Managers may earn bonuses or commissions on top of their base salary.
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Ultimate provides HCM solutions designed to improve the employee experience by putting people first. HR, payroll, talent, time and scheduling, engagement surveys, HR service delivery, and more.
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