Product Support Representative
Welcome to Ultimate Kronos Group, where we are dedicated to providing innovative solutions to help businesses succeed. We are currently seeking a highly motivated and customer-focused individual to join our team as a Product Support Representative. As a member of our team, you will have the opportunity to support our cutting-edge software products and help our clients achieve their business goals. If you are a problem-solver with a passion for customer service and a desire to work in a fast-paced and dynamic environment, we want to hear from you. Join our team and be a part of shaping the future of workforce management solutions.
- Provide exceptional customer service to clients by promptly responding to inquiries and troubleshooting any issues with our software products.
- Develop a deep understanding of our software products in order to effectively assist clients and provide technical support.
- Work closely with other team members to identify and resolve complex technical issues and escalate to appropriate teams when necessary.
- Continuously strive to improve customer satisfaction by identifying areas for improvement and making recommendations to enhance our software products.
- Maintain accurate and detailed records of customer interactions and technical issues, while ensuring all client information is kept confidential.
- Stay up-to-date with industry trends and updates in order to effectively communicate new features and updates to clients.
- Collaborate with cross-functional teams such as sales, marketing, and product development to ensure a seamless customer experience.
- Participate in training sessions and workshops to continuously enhance product knowledge and customer service skills.
- Identify and document common customer questions and concerns to assist in developing helpful resources and FAQs.
- Act as a brand ambassador by promoting our products and services to potential customers and maintaining a positive image of the company.
Strong Customer Service Skills: A Product Support Representative Should Possess Excellent Communication And Interpersonal Skills To Effectively Assist Customers And Resolve Their Issues.
Technical Expertise: Candidates For This Role Should Have A Strong Understanding Of Software Products And Be Able To Troubleshoot And Provide Technical Support To Customers.
Problem-Solving Abilities: Product Support Representatives Should Be Able To Think Critically And Come Up With Creative Solutions To Customer Issues, Often Under Pressure.
Time Management And Multitasking Skills: This Role May Involve Handling Multiple Customer Inquiries And Issues Simultaneously, So Candidates Should Be Able To Prioritize And Manage Their Time Effectively.
Attention To Detail: As A Product Support Representative, Attention To Detail Is Crucial To Ensure Accurate And Thorough Documentation Of Customer Interactions And Issue Resolutions.
Troubleshooting
Communication
Time Management
Multitasking
Attention to detail
Conflict Resolution
customer service
Teamwork
Problem-Solving
Adaptability
Technical Knowledge
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Product Support Representative in St. Louis, MO, USA is $35,000 to $50,000 per year. This can vary depending on the specific industry and company, as well as the individual's qualifications and experience. Some companies may offer additional benefits such as bonuses, commission, and healthcare benefits. It is important to research the specific job and company to get a more accurate salary range.
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Ultimate provides HCM solutions designed to improve the employee experience by putting people first. HR, payroll, talent, time and scheduling, engagement surveys, HR service delivery, and more.
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