Customer Service Representative
"Are you passionate about providing exceptional customer service and representing a globally recognized brand? If so, we have an exciting opportunity for you as a Customer Service Representative at Under Armour. As a vital member of our team, you will have the chance to interact with our valued customers and provide them with top-notch support for their inquiries and concerns. We are seeking individuals with previous customer service experience, a positive attitude, and strong communication skills to join our dynamic team. If you are ready to be a part of our mission to inspire and empower athletes everywhere, read on to learn more about this exciting role."
- Provide exceptional customer service to all clients and represent the Under Armour brand in a positive and professional manner.
- Interact with customers through various channels, including phone, email, and chat, and address their inquiries and concerns promptly and accurately.
- Demonstrate a deep understanding of Under Armour products, policies, and procedures to effectively assist customers and resolve issues.
- Maintain a positive and friendly attitude towards customers, creating a welcoming and supportive environment for them to engage with the brand.
- Collaborate with team members to ensure consistency in customer service and provide feedback to improve processes and procedures.
- Actively listen to customers, identify their needs, and offer personalized solutions to ensure their satisfaction.
- Keep detailed records of customer interactions and escalate any complex or unresolved issues to the appropriate team.
- Stay up-to-date on industry trends and product knowledge to provide customers with the most accurate and relevant information.
- Uphold Under Armour's values and mission to inspire and empower athletes everywhere.
- Continuously strive to exceed customer expectations and contribute to the overall success of the customer service team.
Excellent Communication Skills: A Customer Service Representative At Under Armor Must Possess Strong Verbal And Written Communication Skills To Effectively Interact With Customers And Address Their Inquiries Or Concerns.
Knowledge Of Under Armor Products: A Thorough Understanding Of The Company's Products And Services Is Essential For A Customer Service Representative To Be Able To Assist Customers With Their Inquiries And Provide Accurate Information.
Problem-Solving Skills: As A Customer Service Representative, One Must Possess The Ability To Identify And Resolve Customer Issues In A Timely And Effective Manner To Ensure Customer Satisfaction.
Empathy And Patience: A Customer Service Representative Must Have A Positive Attitude And Be Able To Remain Calm And Patient While Dealing With Difficult Or Frustrated Customers. Empathy And Understanding Are Crucial In Building A Strong Rapport With Customers.
Multitasking Abilities: Under Armor's Customer Service Representatives Often Have To Handle Multiple Customer Inquiries Simultaneously. Therefore, The Ability To Multitask And Prioritize Tasks Is A Vital Qualification For This Role.
Communication
Time Management
Product knowledge
Multitasking
Conflict Resolution
Active listening
Empathy
Patience
Sales skills
Problem-Solving
Adaptability
Attention to
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Service Representative in Sunrise, FL, USA is $31,000 - $45,000 per year. This can vary depending on factors such as the company, experience, and location. Some companies may offer higher salaries and benefits for experienced or bilingual customer service representatives.
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Under Armour, Inc. is an American company that manufactures footwear, sports, and casual apparel. Under Armour's global headquarters are located in Baltimore, Maryland with additional offices located in Amsterdam (European headquarters), Austin, Guangzhou, Hong Kong, Houston, Jakarta, London, Mexico City, Munich, New York City, Panama City (international headquarters), Paris, Pittsburgh, Portland, San Francisco, São Paulo, Santiago, Seoul, Shanghai (Greater Chinese headquarters), and Toronto.
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