Unilever

Associate Director, Customer Performance Planning

Unilever

Englewood, NJ 07632, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Welcome to Unilever! We are seeking a highly motivated and experienced individual to join our team as the Associate Director of Customer Performance Planning. In this role, you will be responsible for developing and implementing strategies to enhance customer performance and drive growth for our company. We are looking for someone with a strong understanding of customer analytics and a proven track record of driving results. If you are a strategic thinker with excellent leadership skills and a passion for delivering exceptional customer experiences, we want to hear from you. Join us in our mission to make sustainable living commonplace.

  1. Develop and implement customer performance strategies: The Associate Director of Customer Performance Planning will be responsible for creating a comprehensive plan to improve customer performance and drive growth for Unilever. This includes identifying key areas of focus, setting goals, and implementing strategies to achieve them.
  2. Conduct customer analytics: The ideal candidate will have a strong understanding of customer analytics and be able to use data to inform decision-making. They will be responsible for analyzing customer data and identifying key insights to improve performance.
  3. Drive growth: The primary objective of this role is to drive growth for Unilever through improved customer performance. The Associate Director will be responsible for identifying growth opportunities and implementing strategies to capitalize on them.
  4. Lead and manage a team: This role will involve leading and managing a team of customer performance professionals. The Associate Director will be responsible for setting goals, providing guidance and support, and ensuring the team is working towards the overall objectives.
  5. Collaborate with cross-functional teams: The Associate Director will work closely with other departments, such as marketing, sales, and supply chain, to ensure alignment and collaboration on customer performance strategies.
  6. Monitor and track progress: It will be the responsibility of the Associate Director to monitor and track the progress of customer performance initiatives. This includes regularly reviewing data and making adjustments to strategies as needed.
  7. Develop relationships with key customers: This role will require building and maintaining strong relationships with key customers to understand their needs and develop strategies to improve their performance.
  8. Stay updated on industry trends: The Associate Director will be expected to stay current on industry trends and best practices related to customer performance. They will use this knowledge to inform their strategies and make recommendations for improvement.
  9. Ensure exceptional customer experiences: The Associate Director will have a passion for delivering exceptional customer experiences and will be responsible for ensuring that customer needs are met and exceeded through effective performance strategies.
  10. Support Unilever's mission: As a representative of Unilever, the Associate Director
Where is this job?
This job is located at Englewood, NJ 07632, USA
Job Qualifications
  • Bachelor's Degree In Business Administration, Marketing, Or A Related Field.

  • Excellent Communication And Interpersonal Skills, With The Ability To Effectively Collaborate With Cross-Functional Teams.

  • Minimum Of 5 Years Of Experience In A Customer Performance Planning Role, Preferably In The Consumer Goods Industry.

  • Strong Analytical Skills And Experience Using Data To Drive Business Decisions.

  • Proven Track Record Of Successfully Developing And Implementing Customer Performance Strategies To Drive Sales And Increase Customer Satisfaction.

Required Skills
  • Strategic Planning

  • Project Management

  • Data Analysis

  • Supply Chain Management

  • Market Research

  • Budget management

  • Relationship Management

  • Performance optimization

  • Team Leadership

  • Collaboration

  • Consumer behavior

  • Customer Insights

Soft Skills
  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • creativity

  • flexibility

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Decision-making

Compensation

According to JobzMall, the average salary range for a Associate Director, Customer Performance Planning in Englewood, NJ 07632, USA is $100,000 - $130,000 per year. This may vary based on the specific company, industry, and level of experience of the individual. Additional factors such as bonuses, benefits, and location may also impact the salary range. It is recommended to research the specific company and industry to get a more accurate salary estimate.

Additional Information
Unilever is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedAugust 27th, 2024
Apply BeforeMay 22nd, 2025
This job posting is from a verified source. 
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About Unilever

Unilever NV engages in the production and marketing of consumer goods in the nutrition, hygiene, and personal care categories. It operates through the following segments: Personal Care, Foods, Refreshment and Home Care.

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