Customer Service Associate

Union Bank

1980 Saturn St, Monterey Park, CA 91755, USA

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

Handle incoming customer calls from clients
Handle assigned support tickets/email/fax requests.
Research and investigate all customer issues and concerns to resolution.
Provide on-going training support to address customer daily related concerns.
Handle and resolve customer implementation concerns that come in through calls and/or support tickets.
Provide backup support for Relationship Managers as needed with on-site Implementation support.
Provide backup support in addressing end-user (homeowner, donor) issues as needed.
Provide backup support for all account processing duties as needed.

Where is this job?

This job is located at 1980 Saturn St, Monterey Park, CA 91755, USA

Job Qualifications

Must be a team player who values accountability, integrity, quality, and has a strong sense of meeting deadlines.
3 or more years of customer experience and banking.
Exceptional telephone manner and active listening skills

Required Skills

Time Management
Analytical skills
Conflict Resolution
Customer Service skills
Record keeping

Soft Skills

Process Improvement
Self-Driven
Communication Skills
Adaptability and Creativity

Compensation

According to JobzMall, the average salary range for a Customer Service Associate in 1980 Saturn St, Monterey Park, CA 91755, USA is $27,935 - $48,859.

Additional Information

Union Bank is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedOctober 20th, 2020

Apply BeforeMay 22nd, 2025

This job posting is from a verified source.

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