Technology Support Specialist

Welcome to the University of Arkansas, where we are dedicated to providing our students, faculty, and staff with the best technology resources and support. We are currently seeking a highly skilled and proactive Technology Support Specialist to join our team and ensure the smooth functioning of our campus technology systems. As a member of our team, you will have the opportunity to work with cutting-edge technology and make a meaningful impact on the university community. We are looking for an individual with a strong technical background and excellent communication skills to provide top-notch support to our university community. If you are passionate about technology and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

1. Provide technical support to students, faculty, and staff in person, over the phone, and via email for all university technology resources and systems.
2. Troubleshoot and resolve hardware and software issues, including but not limited to computers, printers, network connectivity, and software installations.
3. Install, configure, and maintain technology equipment and software throughout campus, including classrooms, offices, and labs.
4. Collaborate with other IT team members to ensure the smooth functioning and integration of all technology systems.
5. Keep up-to-date with new technology developments and trends to proactively identify potential issues and make recommendations for improvements.
6. Train and educate university community members on the proper use and maintenance of technology resources.
7. Monitor and maintain university technology systems to ensure optimal performance and security.
8. Document and track all technology support requests and resolutions using the university's ticketing system.
9. Assist with the planning and implementation of technology upgrades and enhancements.
10. Maintain inventory and procurement of technology equipment and supplies.
11. Provide exceptional customer service and maintain a positive and professional attitude in all interactions with university community members.
12. Collaborate with vendors and external partners to troubleshoot and resolve technology-related issues.
13. Adhere to university policies and procedures related to technology usage and security.
14. Continuously seek opportunities to improve and streamline technology support processes and procedures.
15. Attend relevant training and professional development opportunities to stay current with industry standards and best practices.

According to JobzMall, the average salary range for a Technology Support Specialist in Fayetteville, AR, USA is $37,000 to $65,000 per year. This range can vary depending on the specific job responsibilities, years of experience, and the company or industry the specialist is working in. Some factors that can also affect salary include education level, certifications, and additional skills or specializations.

The University of Arkansas is a public land-grant, research university in Fayetteville, Arkansas. It is the flagship campus of the University of Arkansas System and the largest, best-known university in the state.