IT/Help Desk Analyst
Provides escalated, broad technical support. Plans and implements hardware and software upgrades. Troubleshoots, resolves or appropriately triages moderately complex network connectivity issues. May provide server administration support to clients. Consults with users to assess and implement file structure needs and perform data migration. Performs backup server administration. Creates and oversees creation of complex technical documentation. Provides support/analysis for networked desktops and components, communications, applications and end user hardware for various SOM clinical sites. Responds to customer technical problems/issues. Escalates issues as appropriate. Reports on complex technical documentation. Maintains existing disaster recovery planning, testing and response. Analyzes and determines computing needs and makes recommendations on appropriate tools (hardware, software, peripherals).
Minimum of 2 years of related experience.
Experience conducting escalated, broad technical support including hardware and software tests
Knowledge of configuring mobile devices
Basic knowledge of and experience with Microsoft's Active Directory -- group policy and adding desktops to the domain.
DHCP
TCP/IP
Web programming
Troubleshooting skills
Record Keeping Skills
Time Management Skills
Database management skills
Verbal communication
written communication
Self-Motivated
Attention to detail and accuracy
Process Oriented
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