University of Redlands

Senior Technology Support Specialist

University of Redlands
Redlands, CA 92374, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Welcome to the University of Redlands! We are currently seeking a highly skilled and experienced Senior Technology Support Specialist to join our dynamic team. This is an exciting opportunity for someone who is passionate about technology and experienced in providing exceptional support to a diverse community. As a Senior Technology Support Specialist, you will play a vital role in maintaining our technological infrastructure and leading a team of support specialists. If you are a problem-solver, detail-oriented, and have a strong dedication to customer service, we encourage you to apply.

  1. Maintain and troubleshoot the university's technological infrastructure, including hardware, software, and network systems.
  2. Lead and supervise a team of technology support specialists, providing guidance and support as needed.
  3. Provide exceptional customer service and technical support to a diverse community of students, faculty, and staff.
  4. Develop and implement training programs for new technology systems and updates to ensure efficient and effective use by all users.
  5. Stay current with emerging technologies and trends in the field to continuously improve the university's technological capabilities.
  6. Collaborate with other departments to identify and address technology needs and requirements.
  7. Manage and prioritize support requests, ensuring timely and effective resolution.
  8. Maintain accurate records of support requests and resolutions, and provide regular reports on support activities.
  9. Identify and implement strategies to improve the overall efficiency and effectiveness of the technology support team.
  10. Adhere to university policies and procedures, as well as industry best practices, regarding technology support and security.
Where is this job?
This job is located at Redlands, CA 92374, USA
Job Qualifications

  • Bachelor's Degree In Computer Science, Information Technology, Or A Related Field.

  • Minimum Of 5 Years Of Experience In Technical Support, Preferably In A Higher Education Setting.

  • Demonstrated Proficiency In Troubleshooting And Resolving Complex Technical Issues.

  • Experience Managing And Maintaining A Variety Of Hardware And Software Systems, Including Networks, Servers, And Applications.

  • Strong Communication And Interpersonal Skills, With The Ability To Effectively Train And Support Faculty, Staff, And Students In Using Technology.

Required Skills

  • Communication Skills

  • Project Management

  • Troubleshooting

  • Network Administration

  • customer service

  • Problem-Solving

  • Software Installation

  • Technical Expertise

  • System Maintenance

  • Hardware Repair

  • Training And Instruction

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Empathy

Compensation

According to JobzMall, the average salary range for a Senior Technology Support Specialist in Redlands, CA 92374, USA is between $70,000 to $85,000 per year. This can vary depending on the specific company, experience level, and skills of the individual.

Additional Information
University of Redlands is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJanuary 21st, 2025
Apply BeforeMay 22nd, 2025
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About University of Redlands

The University of Redlands is a private, nonprofit university that connects students to a world of opportunity, geared toward their passions and potential. Centrally located near the beaches, mountains and desert in the heart of Southern California, the University offers more than 50 undergraduate programs, as well as 20 graduate programs

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