IT Service Management Analyst

We are currently seeking an IT Service Management Analyst (ITSM Analyst) to join our Service Delivery team within the Information Technology Services (ITS) department here at the University of Southern California. The ITSM Analyst is responsible for day-to-day activities that support the efficiency of the IT Service Management program. The ITSM Analyst performs day-to-day activities that support the IT Asset Management (ITAM) practice within the service management program providing data analysis and validation; assisting with documentation and adoption. The ITSM Analyst helps process managers and customers, while identifying opportunities for improvement in collaboration with ITSM team and ITAM process manager. Ensures proper carrying out of inputs, outputs, and interfaces in asset and configuration management processes. Reconciles asset and configuration items data. Supports the lifecycle of IT assets and configuration items (CIs) in the configuration management database (CMDB). Assists with issues relating to service asset and configuration management.

According to JobzMall, the average salary range for a IT Service Management Analyst in Los Angeles, CA 90089, USA is $55,000 - $90,000.

The University of Southern California is one of the world’s leading private research universities. An anchor institution in Los Angeles, a global center for arts, technology and international business.