Help Desk Specialist

Develop working knowledge of the infrastructure that supports TACC resources: networking, computer rooms, building security, etc. Develop and maintain in-depth knowledge of TACC hardware resources, operational procedures, and policies governing user access to resources. Maintain an active role in user support activities by monitoring the TACC consulting system and the XSEDE Ticket System and assume responsibility for user submitted problems until problem resolution. Assist the TACC Advanced Computing Systems area in monitoring production systems for hardware and software malfunctions and respond appropriately. Perform additional duties as assigned.

According to JobzMall, the average salary range for a Help Desk Specialist in Congress Avenue Historic District, Austin, TX 78701, USA is $32,248 to $46,740.

The salary range is dependent on the individual's experience, education, and qualifications. Factors such as the size of the company, the type of industry, and the geographic location of the position can also affect salary ranges.

The University of Texas at Austin is a public research university in Austin, Texas. It was founded in 1883 and is the flagship institution of the University of Texas System.