IT USer Support Specialist
Position provides information technology (IT) support services to end users in support of the University of Wisconsin Madison Police Department technology operations. Position is expected to Install, configure, and troubleshoot computer hardware, software, related technology systems, networks, printers, monitors, cell phones, scanners and other related IT equipment. Monitor and maintain computer systems and networks and responds in a timely manner to service issues and requests. Provides training to end users including onboarding new department employees in the proper use of Department IT.
Knowledge of Windows Active Directory technology and experience with basic network management.
Knowledge of operation, troubleshooting (and basic service and repair procedures) of computers, laptops, data projectors, scanners, and printers
Knowledge of office productivity and enterprise software
Time Management
Illustrator
MS Word
MS Access
Photoshop
Acrobat
Troubleshooting skills
Customer Service Orientation
MS Excel skills
Front Page
Verbal communication
Prioritizing skills
written communication
Adaptability
Detail Oriented and Organized
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The University of Wisconsin–Madison is a public land-grant university and prolific research institution. Our students, staff, and faculty members partake in a world-class education and solve real-world problems.
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