Technical Support Engineer

Veritas Technologies is looking for a motivated and service-oriented Technical Support Engineer to join our team. We are seeking candidates with strong problem-solving skills, excellent communication abilities, and a positive attitude. As a Technical Support Engineer, you will be responsible for providing technical assistance and support to our customers. To be successful in this role, you should have proven experience troubleshooting hardware and software issues, as well as adapting quickly to new technologies. The ideal candidate will be highly organized and able to work independently. If you are a confident and self-motivated professional, we want to hear from you!

Responsibilities:

1. Provide technical assistance and support to customers via phone, email, or chat.
2. Troubleshoot hardware and software issues for customers.
3. Adapt quickly to new technologies and software updates.
4. Create and maintain detailed service reports.
5. Develop and maintain knowledge base articles and documentation.
6. Respond to customer inquiries in a timely and professional manner.
7. Identify and escalate complex customer issues.
8. Develop and maintain customer relationships.
9. Proactively monitor customer systems and notify customers of software updates.
10. Stay up-to-date with industry developments and trends.

According to JobzMall, the average salary range for a Technical Support Engineer in Pune, Maharashtra, India is from ₹2,88,941 to ₹8,45,890 per year. The median salary is ₹4,93,000 per year.

Veritas Technologies LLC. is an American international data management company headquartered in Santa Clara, California. The company has its origins in Tolerant Systems, founded in 1983 and later renamed Veritas Software.