Travel Service Specialist

• Handle inbound service calls from clients and prospective passengers
• Identify caller needs and resolve conflict to achieve the highest level of customer satisfaction
• Make outbound calls and provide additional information as needed
• Provide technical assistance to callers as needed
• Maintain individual and team service quality goals
• Provide assistance to guests in regards to change requests, itinerary or cruise inquiries, taking payments and other service needs directly related to a booking or customer profile
• Maintain individual service quality goals, and adhere to the Call Center matrix for improved customer satisfaction results
• Ensure accurate and timely service and respond quickly and proactively to customer requests
• Maintain customer records in company CRM tool

According to JobzMall, the average salary range for a Travel Service Specialist in 5700 Canoga Ave, Woodland Hills, CA 91367, USA is between $39,711 and $50,957 per year. This range may vary depending on the individual's experience level and other factors.

As the World’s Leading River Cruise Line® and the #1 Ocean Cruise Line, we are constantly innovating our business and growing our fleet. With more than 60 river ships and 3 ocean vessels cruising across 6 continents, we are the largest, most award-winning company in the industry. There is tremendous opportunity to join our dynamically growing company—whether on board our ships or in our corporate offices.