Viking Cruises

Web Chat Service Specialist

Viking Cruises

5700 Canoga Ave, Woodland Hills, CA 91367, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Handling and resolving customers’ issue via email, chat and social media platforms while maintaining the set quality standards of customer contacts and first contact resolution. Creating satisfied customer experiences and WOW service. Demonstrate a high commitment to service, integrity, and knowledge of t he Viking product.Promote the Viking brand by inspiring and educating customers with a goal of moving the customer along in the purchase cycle.

Where is this job?
This job is located at 5700 Canoga Ave, Woodland Hills, CA 91367, USA
Job Qualifications
  • 2 years customer service experience

  • Should have high personal integrity, with sense of responsibility and accountability

  • Ability to use questioning skills to easily explore customer needs and concerns.

  • Previous online chat experience preferred

Required Skills
  • Time Management

  • MS Excel

  • MS Word

  • MS PowerPoint

  • MS Outlook

  • Customer Service skills

  • Type 50+ wpm

Soft Skills
  • Adaptable

  • Multitasking

  • Problem Solving

  • Process Improvement

  • Verbal communication

  • written communication

Compensation

According to JobzMall, the average salary range for a Web Chat Service Specialist in 5700 Canoga Ave, Woodland Hills, CA 91367, USA is between $17.50 and $25.00 per hour. This salary range can vary depending on the individual's experience and qualifications.

Additional Information
Viking Cruises is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedSeptember 1st, 2020
Apply BeforeMay 22nd, 2025
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About Viking Cruises

As the World’s Leading River Cruise Line® and the #1 Ocean Cruise Line, we are constantly innovating our business and growing our fleet. With more than 60 river ships and 3 ocean vessels cruising across 6 continents, we are the largest, most award-winning company in the industry. There is tremendous opportunity to join our dynamically growing company—whether on board our ships or in our corporate offices.

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