
Web Chat Service Specialist
Handling and resolving customers’ issue via email, chat and social media platforms while maintaining the set quality standards of customer contacts and first contact resolution. Creating satisfied customer experiences and WOW service. Demonstrate a high commitment to service, integrity, and knowledge of t he Viking product.Promote the Viking brand by inspiring and educating customers with a goal of moving the customer along in the purchase cycle.
2 years customer service experience
Should have high personal integrity, with sense of responsibility and accountability
Ability to use questioning skills to easily explore customer needs and concerns.
Previous online chat experience preferred
Time Management
MS Excel
MS Word
MS PowerPoint
MS Outlook
Customer Service skills
Type 50+ wpm
Adaptable
Multitasking
Problem Solving
Process Improvement
Verbal communication
written communication
According to JobzMall, the average salary range for a Web Chat Service Specialist in 5700 Canoga Ave, Woodland Hills, CA 91367, USA is between $17.50 and $25.00 per hour. This salary range can vary depending on the individual's experience and qualifications.
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As the World’s Leading River Cruise Line® and the #1 Ocean Cruise Line, we are constantly innovating our business and growing our fleet. With more than 60 river ships and 3 ocean vessels cruising across 6 continents, we are the largest, most award-winning company in the industry. There is tremendous opportunity to join our dynamically growing company—whether on board our ships or in our corporate offices.

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