Dispute Analyst
Identify opportunities to optimize team performance and counsel staff and support staff (quality assurance, training, documentation) on dispute related matter in order to maximize resource utilization and service delivery quality. Provide subject matter expertise during internal and external projects and engagements. Monitor daily workload and allocate or assign cases based on priority, work type, and available resources. Incubate new services, processes, and new Client case work to ensure that programs are set-up correctly and working as expected. Review and approve high-dollar dispute claims for junior staff members. Facilitate or participate in monthly change control meetings. Analyze claimant transaction history, available online data, and leveraging knowledge of industry fraud trends to determine if claim is valid or fraudulent. Identify and analyze processing problem with customer impacts, communicates ongoing situation status to processing teams.
A minimum of 4 years of experience in a dispute resolution management or loss recovery role
Comprehensive knowledge of Visa’s International Operating Regulations
Ability to make independent decisions guided by department policies and procedures
Ability to set priorities and manage customer expectations, and work both as part of a team and independently
MS Word
Record Keeping Skills
Time Management Skills
MS Excel skills
MS PowerPoint Skills
Dispute resolution management
Driven and self-motivated
Prioritizing skills
Adaptability
Problem Solving Skills
Detail Oriented and Organized
Verbal and Written Communication
Multi tasker
According to JobzMall, the average salary range for a Dispute Analyst in 277 Park Ave, New York, NY 10172, USA is between $43,000 and $60,000 per year. This salary range includes bonuses and other forms of compensation. The exact salary for a Dispute Analyst may vary depending on factors such as experience, skills, and location.
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Visa Inc. is an American multinational financial services corporation headquartered in Foster City, California, United States. It facilitates electronic funds transfers throughout the world, most commonly through Visa-branded credit cards, debit cards and prepaid cards.
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