Tech Support Engineer
Working directly with our customers, provides timely responses and resolutions to Tier 1 customer support requests, ultimately resulting in high customer satisfaction. Performs diagnosis using documented procedures, troubleshooting techniques and approved tools to solve Tier 1 technical issues. Ensures that all support activity is logged with complete information into the ticketing tool and assigned with appropriate category and priority. Contribute quality content to our support knowledge base. Collaborate with internal teams to provide tailored support solutions. Makes moderate adjustments and proposes minor improvements to processes, systems, or products; innovates.
5+ years of technical customer support experience, working directly with external customers
5+ years of experience in system administration or systems/applications support (Windows, Linux)
Knowledge and experience of cloud-native services
DNS
Customer Service skills
LDAP
TCP
Performance monitoring
Time Management Skills
Bash scripting skills
Exceptional analytical skills
Debugging complex technical issues
Motivated, self-directed and driven
Attention to detail
Adaptability
Problem-Solving
Strong organizational skills
Multi-tasking
Verbal and Written Communication
According to JobzMall, the average salary range for a Tech Support Engineer in 1004 NW 65th Ave, Miami, FL 33126, USA is between $37,500 and $76,500. This range may vary depending on the company, experience, and skills of the individual.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Visa Inc. is an American multinational financial services corporation headquartered in Foster City, California, United States. It facilitates electronic funds transfers throughout the world, most commonly through Visa-branded credit cards, debit cards and prepaid cards.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started