Welcome to Vodafone, a leading telecommunications company that is revolutionizing the way people connect and communicate. As a CVM (Customer Value Management) Specialist, you will play a crucial role in driving customer engagement and loyalty through strategic planning, execution, and analysis of customer data. We are looking for individuals who are passionate about data-driven decision making and have a strong understanding of customer behavior. If you are someone who thrives in a fast-paced and dynamic environment and is driven to deliver exceptional results, then we want you to join our team.
- Develop and implement customer engagement strategies to drive customer satisfaction and loyalty.
- Analyze customer data to identify trends and insights that inform business decisions.
- Collaborate with cross-functional teams to develop and execute targeted campaigns and offers.
- Monitor and track customer behavior and usage patterns to identify opportunities for upselling and cross-selling.
- Utilize data analytics tools to measure the effectiveness of customer engagement initiatives.
- Work closely with the marketing team to ensure consistent messaging and branding across all customer touchpoints.
- Develop and maintain a deep understanding of the telecommunications industry and competitive landscape.
- Act as a subject matter expert on customer behavior and provide insights and recommendations to senior management.
- Stay updated on industry trends and best practices in customer value management.
- Continuously improve and optimize customer engagement strategies based on data and insights.
Bachelor's Degree In Computer Science, Information Technology, Or A Related Field.
Minimum Of 3 Years Of Experience In A Similar Role, Preferably In The Telecommunications Industry.
Strong Understanding Of Customer Value Management (Cvm) Principles And Techniques.
Proficiency In Data Analysis And Familiarity With Relevant Tools And Software.
Excellent Communication And Interpersonal Skills, With The Ability To Work Collaboratively With Cross-Functional Teams.
Troubleshooting
Data Analysis
Communication
Time Management
Multitasking
Attention to detail
customer service
Network Operations
Problem-Solving
Cross-Functional Collaboration
Technical Knowledge
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a CVM Specialist in London, UK is between £30,000 and £50,000 per year. However, this can vary depending on the specific company, industry, and level of experience. Some CVM Specialists may earn upwards of £70,000 per year or more, while entry-level positions may start at around £20,000 per year. Additionally, bonuses and other benefits may be included in the overall compensation package for a CVM Specialist.
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Vodafone Group Plc is a telecommunications company. It provides a range of services including voice, messaging, data, and fixed communications; unified communication solutions; Vodafone One Net, a converged service, which combines fixed and mobile services for various businesses; carrier voice and data products; machine-to-machine connection services; and cloud and hosting services, such as co-location, managed hosting, private and public cloud services, messaging services, and software-as-a-service applications.
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