Territory Support Specialist - London, Essex and Herts

Are you passionate about providing exceptional customer service and building strong relationships? Do you thrive in a fast-paced, dynamic environment? Vodafone is looking for a Territory Support Specialist to join our team in London, Essex and Herts. In this role, you will be responsible for supporting our valued customers and ensuring the smooth operation of our mobile network in the territory. We are seeking a highly motivated individual who is dedicated to delivering excellent service and has a strong understanding of the telecommunications industry. If you have a positive attitude, excellent communication skills, and a desire to make a difference, we want to hear from you!

1. Provide exceptional customer service to all Vodafone customers in the designated territory.
2. Build and maintain strong relationships with customers, ensuring their satisfaction and retention.
3. Support and troubleshoot any issues related to the Vodafone mobile network in the territory.
4. Monitor network performance and proactively address any potential problems.
5. Collaborate with other team members and departments to improve network efficiency and resolve customer concerns.
6. Stay up-to-date with industry trends and changes to ensure accurate and timely support for customers.
7. Conduct regular customer visits and meetings to understand their needs and address any concerns.
8. Continuously strive to improve customer experience and identify opportunities for upselling and cross-selling.
9. Maintain accurate records of customer interactions and provide regular reports to management.
10. Participate in training and development programs to enhance knowledge of Vodafone products and services.
11. Adhere to all company policies, procedures, and regulatory requirements.
12. Represent Vodafone in a professional and positive manner at all times.
13. Take ownership of customer issues and ensure timely and satisfactory resolution.
14. Work in a fast-paced, dynamic environment and adapt to changing priorities.
15. Collaborate with team members to achieve common goals and exceed performance targets.
16. Maintain a positive and can-do attitude, consistently striving to go above and beyond for customers.
17. Demonstrate excellent communication skills, both verbally and in writing, to effectively convey information and build relationships.
18. Regularly provide feedback and suggestions for improvement to enhance customer service and network performance.
19. Take ownership of personal development and continuously seek opportunities to enhance skills and knowledge.
20. Adhere to all health and safety regulations and promote a safe working environment for yourself and others.

According to JobzMall, the average salary range for a Territory Support Specialist - London, Essex and Herts in United Kingdom is £24,000 - £35,000 per year. However, this can vary depending on the specific company, industry, and level of experience.

Vodafone Group Plc is a telecommunications company. It provides a range of services including voice, messaging, data, and fixed communications; unified communication solutions; Vodafone One Net, a converged service, which combines fixed and mobile services for various businesses; carrier voice and data products; machine-to-machine connection services; and cloud and hosting services, such as co-location, managed hosting, private and public cloud services, messaging services, and software-as-a-service applications.